The Watermark At Trinity

Positive Reviews:

• Professional and helpful sales staff, excellent care, and unique meal options for residents with dementia.
• Facility layout is well-designed and upbeat, offering a comforting environment for residents.
• Residents enjoy a multitude of activities, including happy hours and Bible study, fostering a sense of community.
• Staff praised for going above and beyond, providing compassionate care and making residents feel at home.
• Facility likened to a 5-star hotel, with friendly staff, nutritional food, and a welcoming atmosphere for new residents.
• Adaptations made during the COVID-19 pandemic to ensure resident safety, including meal delivery and virtual visitations.
• Independent Living Facility offers chef-created meals and the freedom for residents to have visitors, with safety precautions in place.

Negative Reviews:

• Concerns raised about the authenticity of positive reviews and the quality of care provided.
• Issues with staff responsiveness and attitude, particularly during the COVID-19 pandemic, leading to challenges in family communication.
• Report of a resident being overly sedated and the facility's staffing levels being questioned.

General Information:

• The Watermark at Trinity offers both Assisted Living and Independent Living facilities, requiring residents to have the financial means for self-pay.
• Located behind a 7-11, with easy access from Duck Slough and Fox Wood Commerce Dr.

Overall:

While many reviews highlight the compassionate care, engaging activities, and quality facilities at The Watermark at Trinity, there are concerns regarding staff responsiveness and care practices during challenging times. Prospective residents and their families are encouraged to consider both the positive experiences and the issues raised when making a decision.