The Pavilion At Jacksonville

Summary of Reviews:

• There are reports of theft, including money and personal items like brand new t-shirts.
• Residents reportedly receive a minimal allowance of $5 a week from their own money for personal needs, which is criticized.
• Some staff members are described as having nasty attitudes and being unprofessional.
• There are serious allegations of patient rights violations, lack of proper care, and unauthorized requests for banking information.
• While one review mentions the facility being good to their family member, they also note the need to move them to a more secure area.
• Complaints about cleanliness, with a specific mention of the need for more and cleaner linen and blankets.
• Concerns about the adequacy of care, particularly for patients who cannot feed themselves.
• Work environment criticized as being the worst, with a call for the owner to investigate.
• Front office staff criticized for unprofessional behavior and poor treatment of both visitors and residents.
• Former employee describes the place as horrible, unprofessional, and disrespectful towards residents.
• However, there are positive reviews as well, praising the facility for its professional and friendly staff, and recommending it for long-term care.
• One review specifically mentions the entire team positively, noting a family member's satisfaction and preference to stay.
• Concerns raised about the behavior and professionalism of CNAs, including inappropriate conversations and excessive phone use.