The Arbors Of Bedford

The Arbors has received a mix of reviews from residents, their families, and staff. Some highlight the facility's exceptional care, especially for those with memory care issues, and commend the staff for their compassion, responsiveness, and professionalism. The facility has been praised for its homelike atmosphere, engaging activities, and the overall well-being of its residents. Positive feedback also mentions the facility's cleanliness, the quality of food, and the sense of community among residents and staff.

However, there are concerns regarding the adequacy of staffing levels, with some reviews wishing for more staff to meet the needs of residents. Issues with external contractors, including prescription services and cleanliness, particularly in bathrooms, have been noted. Communication challenges with outside services like the barber shop were also mentioned. Some reviews express dissatisfaction with the level of care, citing poor communication, inconsistent care, and a lack of proper training for staff in handling residents with dementia. Concerns about the facility's infrastructure, such as outdated buildings and malfunctioning heating and cooling systems, were raised as well.

Despite these criticisms, many reviews express gratitude for the care provided to their loved ones, highlighting the staff's dedication and the positive impact on residents' lives. The facility's handling of the COVID-19 outbreak has been commended, and many families feel at ease knowing their loved ones are in a caring environment. The Arbors has also been recognized with awards and positive feedback from the community, indicating a level of excellence in their service.