Tesoro Apartments

Positive Feedback:

• Professional and efficient staff, with specific praise for Marilyn's refrigerator repair and Alexander's assistance during the move-in process.
• High-quality maintenance service, including prompt and polite responses to requests.
• Well-maintained facilities featuring a gym, library, barbecue area, hot tub, and large heated swimming pool, located close to shopping centers and entertainment.
• Appreciation for organized events for residents, enhancing community engagement.
• Long-term residents expressing satisfaction with consistent, high-quality service from the maintenance crew.

Areas for Improvement:

• Unwanted early morning survey texts and issues with contact information for emergency services.
• Lack of visitor parking and challenges with parking space assignments.
• Complaints about the physical layout, including large car-ruining bumps and the distance from parking to residences.
• Some maintenance issues not resolved satisfactorily on the first attempt.

General Observations:

• The community is described as clean, modern, and well-kept, catering to a senior demographic.
• Residents enjoy the location for its proximity to essential services and entertainment options.
• The staff, particularly Alex, is noted for their professionalism, friendliness, and efficiency.
• The complex offers a variety of amenities, including a pool, gym, and rooms for various activities, contributing to a vibrant community life.