Sunrise Villa Tuckahoe

Many reviews highlight the exceptional staff and service at Sunrise Villa Tuckahoe, with families expressing gratitude for the care and attention their loved ones receive. The facility is praised for its cleanliness, friendly staff, and the variety of activities and amenities available to residents. The compassionate and understanding approach of the staff during challenging times, such as the COVID-19 pandemic, has been particularly appreciated.

Several reviewers have shared positive experiences regarding the transition process for their family members into the facility, noting the smooth and supportive efforts of the staff. The quality of food and the willingness of the kitchen staff to accommodate residents' preferences have also been commended.

However, there are concerns raised about the care in restricted units, with one review mentioning that residents appeared unkempt and neglected. Another review expressed disappointment with the move-in process during the pandemic, citing an unprepared room and lack of welcoming gestures. Additionally, there were comments about the facility's appearance being dated and needing updates.

One visitor had an uncomfortable experience during a tour, feeling out of place and receiving odd looks, which raised concerns about the inclusivity of the community. Another review from a past resident's friend suggested that the level of care and responsiveness to residents' needs was lacking during their stay when the facility was under a different name.

Overall, while many reviews are positive, highlighting the caring staff and good living conditions, there are areas for improvement, particularly in ensuring all residents receive the highest level of care and in updating the facility to meet everyone's expectations.