Signature Healthcare Of Jacksonville

The reviews for this senior living facility present a mixed picture, with some highlighting positive experiences and others expressing significant concerns. A few reviewers praised the staff, particularly the nurses and physical therapists, for their excellent care and support, even under challenging circumstances such as being understaffed during the COVID-19 pandemic. Positive experiences also included making friends, receiving supportive care after surgery, and encountering kind and helpful administration staff.

However, a larger portion of the feedback pointed to serious issues within the facility. Common complaints included neglect, poor hygiene, unprofessional behavior, and difficulty in communicating with staff. Several reviewers reported that calls to the facility often went unanswered, making it hard to check on loved ones or get updates on their care. Concerns about the facility's cleanliness were frequent, with mentions of unpleasant odors and unsanitary conditions. The treatment of residents, particularly in terms of responsiveness to their needs and dignity, was a major concern, with reports of residents being left unattended, not being motivated to engage in activities, and experiencing neglect.

Some reviewers expressed their intention to seek legal counsel or contact health departments due to what they perceived as discriminatory hiring practices or neglectful treatment of residents. The facility's management and the overall safety of the environment were also questioned, with incidents of altercations and general dissatisfaction with the level of care provided.

Overall, while there are instances of positive feedback regarding individual staff members and certain aspects of care, the majority of the reviews raise significant concerns about the facility's operations, cleanliness, and the quality of care provided to residents.