Sapphire at Moran Vista

Positive Reviews:

• Moran Vista is highly praised for its quality care, with staff receiving 5-star training and maintaining high standards.
• Many reviewers highlight the caring and responsive staff, clean facilities, and competitive pricing, especially in memory care.
• Leadership and staff, including the Executive Director and Activities Director, are commended for their enthusiasm, skill, and the positive atmosphere they create.
• The Dietary Program is noted for providing delicious and nutritious meals.
• Long-term residents and their families express satisfaction with the care, activities, and restaurant-quality food provided.
• The facility is described as neat, clean, and smelling great, with a peaceful environment that feels like home.
• Some families have seen improvements in their loved ones' health due to the care and attention from staff.

Negative Reviews:

• Some reviews criticize the management and staff turnover, suggesting that issues with staffing and management affect the quality of care.
• Concerns are raised about the facility being poorly managed, with complaints about unresponsive communication, medication management, and inadequate living space for the cost.
• Dining services are criticized for being slow, incorrect, and often running out of menu items, with management perceived as indifferent to feedback.
• There are reports of negative experiences with management and staff, including rudeness and negligence, leading to serious concerns about resident treatment.
• One review mentions a broken promise regarding charges and suggests that the facility solicits positive reviews from families.
• A former employee strongly advises against placing loved ones in the facility, citing personal experience.

Mixed Reviews:

• One reviewer initially critical of certain aspects later acknowledged efforts by the director to address concerns, showing a willingness to improve.