Rosecastle At Deerwood

Positive Reviews:

• Warm, vibrant, and caring memory care community.
• Staff is very nice, and residents appear well cared for.
• High satisfaction with the care provided to residents, noting friendly, helpful, and caring staff.
• Facility praised for its cleanliness and attentive staff.
• Employees describe it as a great place to work, highlighting nice coworkers and management.
• Facility described as beautiful, with caring and compassionate caregivers, excellent administrative staff, great food, and lots of activities.
• Management and staff go above and beyond, showing genuine care for residents and their families.
• Facility offers in-house medical appointments, salon services, and a beautiful, secure setting for residents.

Negative Reviews:

• One review claims the facility's actions contributed to a resident's decline and eventual death, criticizing the overuse of medication and lack of proper care.
• Several reviews express concerns about neglect, understaffing, and a focus on profit over quality care.
• Incidents of racial profiling and inappropriate handling of residents with dementia mentioned.
• Complaints about the facility being more concerned with money than providing quality care.
• Some staff described as apathetic, with a lack of empathy for residents.

Mixed Feedback:

While many reviews praise the facility for its caring staff, beautiful environment, and attentive management, there are serious concerns raised about the quality of care, handling of medication, and staff behavior. Prospective clients are encouraged to consider both the positive experiences and the issues raised by some reviewers.