Providence St. Joseph Care Center

Reviews of the senior living facility present a mixed picture, with some residents and their families expressing gratitude for the care received, while others report significant concerns.

• Several reviewers praised the facility for its caring and dedicated staff, particularly in physical therapy and rehabilitation services. They felt listened to, respected, and well cared for, highlighting the importance of family involvement in the rehabilitation process.
• However, numerous complaints were raised about the facility, including allegations of neglect, poor administration, and inadequate response to residents' needs. Some reviews mentioned specific issues such as the failure to provide gluten-free meals, incorrect medication administration, and poor communication from staff.
• Concerns about the physical environment and safety policies were also noted, including obstacles in hallways that made navigation difficult for those in wheelchairs and issues with meal quality and variety.
• While some families reported a positive experience, noting the kindness and patience of the physical therapy staff and the spaciousness of the rooms, others described their experience as a "nightmare," with problems ranging from unattended calls for help to unsatisfactory food and a lack of follow-through on promised care.
• One review highlighted the importance of active family participation in the rehabilitation process, sharing a success story of significant improvement and recovery, thanks to the combined efforts of the staff and the family's involvement.
• On the other hand, some reviews criticized the facility for its handling of patient safety, with reports of equipment blocking hallways and emergency exits, and a general lack of attention to safety protocols.
• Overall, while there are instances of positive feedback regarding the care and dedication of certain staff members, the facility also faces serious criticisms related to patient care, safety, and administrative issues.