Oakview Terrace

Positive Reviews:

• Some reviewers praised the quality of food and caring nature of the staff.
• A few reviews highlighted the facility's cleanliness and friendly environment, especially for Memory Care.
• Improvements in management and staff responsiveness were noted, with some staff members being commended for their hard work and dedication.
• One review mentioned a significant improvement in the facility's operations and compliance under new wellness direction, achieving zero deficiencies multiple times.

Negative Reviews:

• Several reviews criticized the facility for being understaffed, dirty, and having poor food quality.
• Concerns were raised about the lack of proper medical attention and care, especially for residents with Alzheimer's.
• Complaints about unprofessional staff behavior, both on and off the premises, were mentioned, along with a lack of respect and care for the residents.
• Communication issues were a common theme, with family members struggling to get in touch with their loved ones or the staff.
• Several reviewers expressed serious concerns about bed bug infestations, lack of air conditioning, and overall deplorable living conditions.
• There were allegations of drug use among employees, neglect of residents, and mismanagement leading to a hostile environment.

Mixed Reviews:

• Some reviews acknowledged the presence of caring staff and satisfactory services but also noted areas needing improvement, such as staffing levels and management.
• A few reviews indicated that while there were positive aspects like the location and dining room, the overall management and care levels were lacking.