Manorhouse North Gayton

Positive Reviews:

• Excellent staff and management, including a highly praised memory care unit with dedicated and attentive directors and nursing staff.
• Beautiful facility with a family-oriented atmosphere, offering a wide range of activities and programs for residents, including arts and crafts, themed events, and holiday celebrations.
• Residents thrive in a safe and happy environment, forming bonds and friendships within the community. The continuity of familiar staff faces provides comfort to both residents and their families.
• Effective communication from the management, ensuring families are well-informed and supported.
• Staff, including the executive director, activities director, and care staff, are professional, personable, and passionate about their roles, contributing to a wonderful environment.
• Great place to work with opportunities for growth and excellent teamwork among shifts.

Negative Reviews:

• One report of a family member passing away shortly after leaving the facility.
• Concerns about the quality of food, with complaints about tough meat, overcooked vegetables, and often cold servings.
• Issues with staff turnover, particularly among medication aides and CNAs, leading to mistakes in medication administration.
• Some administrative staff members were reported to change their attitude post-admission, becoming less helpful and, in some cases, defensive and rude when problems were raised.
• Limited resident activities, primarily focused on outings for lunch and playing bingo.