Highland View Healthcare And Rehabilitation Center

Positive Reviews:

• Staff described as friendly, courteous, and professional, providing a sense of security for family members.
• Individual employees, such as a transit assistant driver, received praise for going above and beyond in assisting residents.
• Some reviewers found the place nice with friendly people and a great staff, contributing to a friendly atmosphere.

Negative Reviews:

• Several reviews reported serious concerns about the level of care, including allegations of neglect and unprofessional behavior by the staff.
• Specific complaints included inadequate response to medical emergencies, poor handling of dementia patients, and neglect leading to falls and injuries.
• Issues with cleanliness, food quality, and overall patient care were mentioned, with long-term patients reportedly receiving minimal care.
• Communication problems were highlighted, with staff described as rude and unresponsive to concerns raised by family members.
• One review specifically accused the facility of contributing to a resident's death through medication overdose and poor care.

General Observations:

• While there are instances of positive feedback regarding staff friendliness and professionalism, the majority of reviews raise significant concerns about the quality of care, especially for those with high needs or dementia.
• Family members expressed frustration over perceived neglect and lack of compassion from some staff members.
• There is a clear call for improvement in staff training, patient care, and communication with families.