Heritage Woods Of Yorkville

One resident expressed a misunderstanding regarding the menu and apologized for any criticism, highlighting their love for the community and their role as President of the Resident Council.

Heritage Woods of Yorkville received praise for its cleanliness and the wonderful, cheerful staff.

Concerns were raised about minimal assistance with Activities of Daily Living (ADLs), with reports of limited staff availability, especially during nights and weekends. There were also complaints about the lack of promised care and activities, with some residents feeling neglected and activities not meeting expectations. The positive aspect noted was that Medicaid residents receive private rooms.

Another review highlighted issues with the lack of promised care and activities, mentioning that the facility did not meet expectations for keeping residents engaged and socially active. The review also pointed out problems with staff responsiveness and the quality of food.

A detailed account criticized the facility for not living up to its sales pitch, describing negative experiences with staff and administration, unfulfilled daily routine tasks, and a lack of proper medication management. The review also mentioned concerns about cleanliness and the handling of a refund.

On a positive note, the community was described as very welcoming, with friendly staff and engaging activities. The rooms were also complimented for being nice.

However, one resident felt bored with the activities offered, describing them as childish and not conducive to active engagement. Despite this, the care provided by aides and the size of the rooms were appreciated.