Helen Hayes Hospital R H C F

Reviews for the facility have a wide range of experiences. Some reviewers praise the exceptional care and professionalism provided by the staff, including case managers, therapists, and the prosthetic department, highlighting their empathy, attention to detail, and the ability to keep family members well-informed. Positive experiences also mention the facility's ability to provide excellent rehabilitation services, with some patients noting significant improvements in their conditions, thanks to the dedicated care and support they received.

However, there are also several negative reviews that raise concerns about the quality of care and the facility's environment. Complaints include instances of perceived rudeness and neglect from the nursing staff, inadequate assistance, and poor facility cleanliness. Some reviewers express frustration with the lack of responsiveness to requests for help, including issues with wheelchair support and arranging for home aid post-discharge. Concerns about safety, such as a patient being left alone in the shower and falling, were also mentioned.

Other criticisms focus on the facility's bureaucracy and the difficulty in scheduling appointments, with some finding the process overly complicated and slow. Despite these issues, many reviewers still acknowledge the facility's strong reputation for rehabilitation and the positive impact it has had on their or their loved one's recovery.

Overall, while many reviews celebrate the care and rehabilitation services provided, suggesting that the facility has a significant positive impact on recovery, there are notable concerns regarding certain aspects of patient care and administrative efficiency that potential patients and their families may want to consider.