Northern Manor Geriatric Center

The reviews for this senior living facility are mixed, with some expressing severe dissatisfaction and others praising the facility and its staff.

• Several reviewers have reported neglect and poor care, including long wait times for assistance, unprofessional communication, and lack of attention to residents' hygiene and health needs. One reviewer mentioned a loved one suffering a stroke without staff noticing, while another described their family member being left in their own waste for extended periods.
• Complaints about the facility's administration and staff include accusations of unprofessional behavior, such as hanging up on callers, failing to follow up on medical orders, and providing inadequate wound care. Some reviewers have called for investigations into the facility's practices.
• On the other hand, some reviews highlight positive experiences, praising the facility for its beautiful environment, dedicated staff, and the quality of care provided. These reviews mention good communication with nurses, enjoyable recreational activities, and successful rehabilitation services.
• One reviewer specifically thanked a nurse manager for being helpful and proactive, indicating that there are staff members who are committed to providing quality care.
• However, the majority of negative reviews raise concerns about understaffing, poor patient treatment, and a lack of accountability from the administration, with some suggesting that their loved ones' health deteriorated due to the care received at the facility.

In summary, while there are some positive testimonials about the facility and its staff, a significant number of reviews describe experiences of neglect, poor management, and inadequate care, suggesting a need for thorough evaluation and potential improvements in the facility's operations and staff training.