📞 Call for pricing and availability: (800) 780-8101

Hearts & Hands, Post Acute Care & Rehab Center

2990 Soquel Avenue, Santa Cruz, CA 95062

Nursing Home
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(831) 479-9000

Estimated Pricing

Studio
Estimated $9,169

Price Comparison

  • Average City Price: $9,133
  • Average State Price: $7,474
  • Average National Price: $7,508


  • Hearts & Hands, Post Acute Care & Rehab Center Description

    Hearts & Hands, Post Acute Care & Rehab Center is a community that offers nursing care and is located in the town of Live Oak, California. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 8.7 out of 10 making it the 4th highest rated community in the city out of 11 communities. See more information on reviews.

    The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Santa Cruz


    Community Reviews

    6.9
    Hearts & Hands, Post Acute Care & Rehab Center
    Based on My Caring Plan's proprietary scoring, including 46 reviews across the web

    Ranking

  • Ranking in City: 8 out of 12 communities in Santa Cruz
  • Ranking in State: 2799 out of 3640 communities in CA
  • Facility and Grounds B

    Care A

    Staff A

    Cleanliness B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Positive Reviews:

    • Staff praised for amazing support, helping residents recover faster and providing exceptional care.
    • Facility cleanliness and professional rehabilitation services highly recommended.
    • Supportive and friendly staff, with special mention of the rehabilitation team's knowledge and advocacy for patient care.
    • Efficient handling of COVID-19 precautions and commendable efforts in keeping the facility well-maintained and clean.
    • Positive experiences shared by family members regarding the care of their loved ones, highlighting the staff's dedication and kindness.
    • Facility renovations and updates noted, contributing to a welcoming and accommodating environment.

    Negative Reviews:

    • Complaints about staff language barriers and delayed response times to requests.
    • Issues with medication errors and concerns over patient neglect.
    • Reports of a hostile work environment and poor patient care, including lack of necessary care items and malfunctioning equipment.
    • Facility described as dated, with a heavy scent of cleaner and cramped living conditions in some areas.

    Mixed Reviews:

    • Some reviews express gratitude for the staff's efforts and care, while others raise concerns about the facility's environment and management.
    • Experiences vary widely, with some highlighting excellent service and care, and others pointing out areas in need of improvement.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 1
    Staffing rating: 4
    Quality measure rating: 5
    Long-term quality measure rating: 5
    Short-term quality measure rating: 5


    Nursing Home Overview

    Participation date: June 1, 1970
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 144
    Total current residents: 106
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 5
    Number of substantiated complaints: 6
    Number of payment denials: 0
    Number of fines: 1
    Total cost of fines: $54704


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-02-23 2022-03-01 D Emergency Preparedness Deficiencies Conduct risk assessment and an All-Hazards approach.
    2022-02-23 2022-03-01 D Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2022-02-23 2022-03-01 D Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2022-02-23 2022-03-01 D Smoke Deficiencies Provide properly protected cooking facilities.
    2019-09-11 2019-09-24 D Emergency Preparedness Deficiencies Provide emergency officials' contact information.
    2019-09-11 2019-09-24 D Smoke Deficiencies Have properly installed hallway dispensers for alcohol-based hand rub.
    2019-09-11 2019-09-24 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-09-11 2019-09-24 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2018-09-12 2018-10-02 D Egress Deficiencies Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
    2018-09-12 2018-10-02 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2018-09-12 2018-10-02 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2018-09-12 2018-10-02 D Services Deficiencies Have properly installed electrical wiring and gas equipment.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-04-05 2023-04-21 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2023-04-04 2023-04-14 D Resident Rights Deficiencies Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
    2023-03-06 2023-03-20 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-02-23 2022-04-19 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2022-02-23 2022-04-19 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2022-02-23 2022-04-19 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-02-23 2022-04-19 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-02-23 2022-04-19 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2022-02-23 2022-04-19 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2022-02-23 2022-04-19 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2022-02-23 2022-04-19 F Nutrition and Dietary Deficiencies Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    2022-02-23 2022-04-19 E Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2022-02-23 2022-04-19 L Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-02-23 2022-04-19 F Nutrition and Dietary Deficiencies Have a policy regarding use and storage of foods brought to residents by family and other visitors.
    2022-02-23 2022-04-19 F Nutrition and Dietary Deficiencies Dispose of garbage and refuse properly.
    2022-02-23 2022-04-19 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-02-23 2022-04-19 B Environmental Deficiencies Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    2022-02-23 2022-04-19 F Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2022-02-11 2022-03-03 D Resident Rights Deficiencies Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
    2021-12-21 2021-12-28 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2021-08-18 2021-08-26 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-07-17 2019-08-09 D Resident Rights Deficiencies Ensure that residents are fully informed and understand their health status, care and treatments.
    2019-07-17 2019-08-09 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2019-07-17 2019-08-09 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-07-17 2019-08-09 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2019-07-17 2019-08-09 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-07-17 2019-08-09 D Quality of Life and Care Deficiencies Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
    2019-07-17 2019-08-09 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2019-07-17 2019-08-09 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2019-07-17 2019-08-09 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2019-07-17 2019-08-09 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2019-07-17 2019-08-09 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2019-07-17 2019-08-09 D Nutrition and Dietary Deficiencies Provide special eating equipment and utensils for residents who need them and appropriate assistance.
    2019-07-17 2019-08-09 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-07-17 2019-08-09 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-07-17 2019-08-09 B Environmental Deficiencies Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    2020-12-01 2020-12-08 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2020-11-18 2020-12-31 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-06-28 2021-07-01 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    2021-06-28 2021-07-01 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2021-03-30 2021-04-27 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2021-03-30 2021-04-27 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2021-03-24 2021-05-28 D Resident Rights Deficiencies Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
    2021-03-11 2021-04-09 D Resident Rights Deficiencies Keep residents' personal and medical records private and confidential.
    2018-06-14 2018-07-07 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2018-06-14 2018-07-07 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2018-06-14 2018-07-07 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2018-06-14 2018-07-07 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2018-06-14 2018-07-07 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2018-06-14 2018-07-07 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2018-06-14 2018-07-07 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2018-06-14 2018-07-07 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2018-06-14 2018-07-07 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2018-06-14 2018-07-07 B Environmental Deficiencies Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Fines

    Fine Date Fine Amount
    2020-07-22 $13,000
    2022-02-23 $84,160
    2022-02-23 $54,704

    What is in the Neighborhood

    General Area Overview
    • The closest city is Live Oak which is 0.3 miles away and has a population of 17,158 (small town).
    • The average income is $102,999, which is very high compared to other zip codes.
    • Weather
      • High Temperature: 70
      • Low Temperature: 53
      • Average Temperature: 62.2
      • Day Breakdown: The area gets 79 days of rain and 285 days of sun
      • Precipitation: 1.2 inches a year

    Health and Safety Overview
    • The average life expectancy in zip code is 81.41 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 170.0, Moderate Days 11.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Live Oak Super
    0.7 miles away
    Trader Joe's
    0.9 miles away
    Safeway
    1.2 miles away
    Grocery Outlet
    1.2 miles away
    Staff of Life
    1.4 miles away

    None Found

    Bus Stations

    Soquel Drive & Paul Sweet Road
    0.2 miles away
    Dominican Hospital
    0.2 miles away
    Soquel Avenue & 7th Avenue
    0.3 miles away
    Soquel Drive & Mission Drive
    0.3 miles away
    Soquel Drive & Thurber Lane
    0.4 miles away

    Banks

    Rabobank
    0.3 miles away
    Wells Fargo
    0.4 miles away
    Bay Federal Credit Union
    1.0 miles away
    Santa Cruz Community Credit Union
    1.1 miles away
    Citibank
    1.2 miles away

    Hospitals

    Dominican Hospital
    0.2 miles away
    Sutter Maternity & Surgery Center
    0.4 miles away
    Santa Cruz Post Acute Rehab
    0.6 miles away
    Doctors on Duty
    3.5 miles away
    Watsonville Community Hospital
    11.2 miles away

    Pharmacies

    KindPeoples
    0.1 miles away
    Capitola Healing Association
    0.6 miles away
    Santa Cruz Veterans Alliance
    0.8 miles away
    Walgreens
    1.0 miles away
    CVS Pharmacy
    1.4 miles away

    Dentists

    Joseph S Kim, DDS
    1.6 miles away
    Opal Cliffs Professional Building
    1.9 miles away
    Santa Cruz Pacific Dental
    1.9 miles away
    Western Dental
    2.1 miles away
    Dr. Alan Heit, DDS
    2.5 miles away

    Parks

    yes
    0.2 miles away
    Rodriguez Neighborhood Park
    0.3 miles away
    Arana Gulch Creek / Brookwood Drive
    0.3 miles away
    Chanticleer County Park
    0.4 miles away
    DeLaveaga Park
    0.5 miles away

    None Found

    Shopping

    Capitola Mall
    1.0 miles away
    Walt Eller Center
    1.9 miles away
    Old Town Center
    16.4 miles away
    Princeton Plaza
    18.5 miles away
    Westfield Oakridge
    19.5 miles away

    Culture

    Santa Cruz Shakespeare
    0.9 miles away
    Rio Theatre
    1.5 miles away
    Market Street Theater
    1.9 miles away
    Broadway Playhouse
    2.0 miles away
    Tyrrell Park Amphitheatre
    2.0 miles away

    Restaurants

    Erik's DeliCafé
    0.3 miles away
    Upper Crust Pizza & Pasta
    0.6 miles away
    El Jardín
    0.6 miles away
    El Chino
    0.6 miles away
    The Jerk House
    0.6 miles away

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    Google map of Hearts & Hands, Post Acute Care & Rehab Center

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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