📞 Call for pricing and availability: (800) 780-8101
Harts Harbor Health Care Center
11565 Harts Rd, Jacksonville, FL 32218
For Pricing & Availability
(800) 780-8101To Reach a Resident
(904) 751-1834Estimated Pricing
Price Comparison
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Care Types at Community
This community offers the following types of care
Memory Care
Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.
View other Memory Care communities in Jacksonville
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Jacksonville
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
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Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
The reviews for Harts Harbor are mixed, with some praising the facility and staff, while others express severe dissatisfaction and concern for the well-being of residents.
- Several reviews commend the staff for being wonderful, compassionate, and making continuous efforts to improve the quality of care and the living state of residents. They highlight the dedication of the team in facing adversity and striving for excellence.
- On the other hand, numerous reviews raise serious concerns about the facility, including allegations of neglect, unprofessional behavior, and inadequate care leading to severe health consequences for residents. Some reviewers advise against admitting loved ones to the facility, citing instances of mismanagement and lack of empathy from the staff.
- There are reports of the facility being understaffed, with some staff members described as lazy and the environment as unclean. Concerns about the administration not addressing these issues effectively are also mentioned.
- One review specifically accuses the facility of being involved in a Medicare fraud scandal, suggesting financial instability and potential bankruptcy, which could impact the quality of care provided.
- Despite the negative feedback, some reviews express satisfaction with the care their relatives received, mentioning specific staff members by name who went above and beyond in their duties. These reviews describe the facility as a place of improvement and caring for its residents.
In summary, while there are positive testimonials about the care and staff at Harts Harbor, there is a significant number of reviews expressing grave concerns about the facility's operations, cleanliness, and the overall well-being of its residents. Prospective residents and their families are advised to consider these reviews carefully.
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Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 1
Quality measure rating: None
Short-term quality measure rating:
5
Nursing Home Overview
Participation
date: March 1, 1989
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 180
Total current residents: 137
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Both
Facility Incident, Complaints and Fines
Number of
facility
incidents: 2
Number of
substantiated complaints: 6
Number of payment denials: 0
Number of fines: 2
Total cost of fines: $75530
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2020-11-19 | 2020-12-29 | D | Egress Deficiencies | Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. |
| 2020-11-19 | 2020-12-29 | D | Egress Deficiencies | Install emergency lighting that can last at least 1 1/2 hours. |
| 2020-11-19 | 2020-12-29 | D | Smoke Deficiencies | Provide properly protected cooking facilities. |
| 2020-11-19 | 2020-12-29 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2018-12-20 | 2019-01-18 | D | Emergency Preparedness Deficiencies | Address subsistence needs for staff and patients. |
| 2018-12-20 | 2019-01-18 | D | Emergency Preparedness Deficiencies | Establish policies and procedures for medical documentation. |
| 2018-12-20 | 2019-01-03 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Meet requirements for the use of electrical equipment. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-02-15 | 2023-03-07 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2022-11-01 | 2022-11-29 | D | Resident Rights Deficiencies | Keep residents' personal and medical records private and confidential. |
| 2022-11-01 | 2022-11-29 | D | Resident Assessment and Care Planning Deficiencies | Plan the resident's discharge to meet the resident's goals and needs. |
| 2022-06-30 | 2022-08-01 | D | Resident Rights Deficiencies | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| 2022-06-30 | 2022-08-01 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-06-30 | 2022-08-01 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2022-06-30 | 2022-08-01 | D | Quality of Life and Care Deficiencies | Provide or obtain dental services for each resident. |
| 2022-06-30 | 2022-08-01 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2022-05-03 | 2022-05-27 | F | Infection Control Deficiencies | Ensure staff are vaccinated for COVID-19 |
| 2021-10-28 | 2021-12-27 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-09-30 | 2021-11-03 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2021-08-19 | 2021-09-14 | D | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2020-11-19 | 2020-12-29 | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2020-11-19 | 2020-12-29 | D | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2020-11-19 | 2020-12-29 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2020-11-19 | 2020-12-29 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| 2020-11-19 | 2020-12-29 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2020-11-19 | 2020-12-29 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2020-11-19 | 2020-12-29 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2020-11-19 | 2020-12-29 | D | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2020-11-19 | 2020-12-29 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2020-11-19 | 2020-12-29 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-11-19 | 2020-12-29 | D | Quality of Life and Care Deficiencies | Provide safe and appropriate respiratory care for a resident when needed. |
| 2020-11-19 | 2020-12-29 | F | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2020-11-19 | 2020-12-29 | D | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2020-11-19 | 2020-12-29 | F | Environmental Deficiencies | Keep all essential equipment working safely. |
| 2020-11-19 | 2020-12-29 | E | Environmental Deficiencies | Make sure that a working call system is available in each resident's bathroom and bathing area. |
| 2020-11-19 | 2020-12-29 | D | Pharmacy Service Deficiencies | Ensure medication error rates are not 5 percent or greater. |
| 2020-11-19 | 2020-12-29 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2021-04-30 | 2021-05-26 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2021-02-16 | 2021-03-04 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2021-02-16 | 2021-03-04 | J | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2020-11-03 | 2020-12-02 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2018-12-20 | 2019-01-20 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2018-12-20 | 2019-01-20 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2018-12-20 | 2019-01-20 | D | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2018-12-20 | 2019-01-20 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2018-12-20 | 2019-01-20 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2019-05-02 | $7,963 |
| 2021-02-16 | $74,880 |
| 2021-05-31 | $650 |
What is in the Neighborhood
- The closest city is Jacksonville which is 7.8 miles away and has a population of 868,031 (medium sized city).
- The average income is $49,239, which is low compared to other zip codes.
- Weather
- High Temperature: 86
- Low Temperature: 57
- Average Temperature: 73.7
- Day Breakdown: The area gets 181 days of rain, 0 days of snow and 183 days of sun
- Precipitation: 2.2 inches a year
- The median age is 35.7 years old, average compared to other cities.
- 8.69% of the population are Veterans which is a very high percentage of Veterans compared to other cities.
- 9.87% of the population are Foreign-born which is a low percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 5% Asian, 29% Black or African-American, 8% Hispanic or Latino, and 56% White.
- The average life expectancy in zip code is 75.77 years old, which is very low compared to other zip codes.
- Air Quality: Good Days 127.0, Moderate Days 55.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Publix
1.2 miles awayWinn-Dixie
1.8 miles awayWalmart Supercenter
2.4 miles awayRaz's Corner Store
4.5 miles awayThe Fresh Market
8.4 miles awayTransportation
Main Camp Train Station
2.9 miles awayTrain Station
3.2 miles awayJacksonville
6.8 miles awayBus Stations
Bay A
7.7 miles awayBanks
Wells Fargo
1.0 miles awayBank of America
1.1 miles awayChase
1.1 miles awayNavy Federal Credit Union
2.6 miles awayFarmers Federal Bank
6.0 miles awayHospitals
UF Health Jacksonville
6.5 miles awayBaptist Medical Center Jacksonville
8.8 miles awayBaptist MD Anderson Cancer Center
9.0 miles awayNemours Children's Specialty Care
9.0 miles awaySaint Vincent's Medical Center Riverside
9.5 miles awayPharmacies
Walgreens
1.1 miles awayOwens Pharmacy
9.1 miles awayCVS Pharmacy
10.6 miles awayMarietta Pharmacy
11.6 miles awayHalliday's & Koivisto's Pharmacy
11.7 miles awayDentists
Five Points Dental
9.2 miles awayGreenberg Dental & Orthodontics
10.3 miles awayMS Magos DMD
10.6 miles awayMedure Dental
10.7 miles awayOrthodontics and Dentistry for Kids
10.9 miles awayParks
Eartha H. Napoleon Park
0.1 miles awaySan Mateo Neighborhood Park
1.1 miles awayRay Greene Park
1.4 miles awayMenlo Park
1.6 miles awayOceanway Center and Park
1.7 miles awayNone Found
Shopping
Orange Park Mall
18.4 miles awayCulture
Sky Gallery
3.6 miles awayHaskell Gallery
3.6 miles awayLarry Strom Amphitheater
7.1 miles awaySwisher Theatre
7.2 miles awayTerry Concert Hall
7.2 miles awayRestaurants
Sonny's BAR-B-Q
0.9 miles awayWaffle House
1.0 miles awayPizza Hut
1.1 miles awayBuffet Chino
1.2 miles awayOlive Garden
2.1 miles awayGet exact pricing & check availability
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Disclaimer
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