Hanover Hill Health Care Center

Positive Reviews:

• Many staff members are described as amazing, kind, diligent, and go out of their way to care for residents, with special mention of the Lee Unit and its LNA's for their exceptional care.
• Outdoor visitation was appreciated during the pandemic, with staff being kind and respectful to both residents and visitors.
• One family member praised the facility for providing excellent care to their mother during her rehabilitation, noting the facility's cleanliness and the attentive, upbeat staff.
• An outside provider for hospice patients commended the facility for its outstanding care, exceptional food service, and well-maintained property.
• Rehabilitation services received high marks for their beautiful facility, lovely rooms, excellent food, and the professionalism of the nurses and therapists.

Negative Reviews:

• Quality of care was reported to significantly decline when residents required more assistance, with complaints about the weekend staff being particularly negative.
• Concerns were raised about budget allocation, unnecessary spending, and the treatment of employees, especially during the COVID-19 pandemic.
• Several instances of inappropriate behavior and lack of compassion from the staff were reported, including a disrespectful incident following a resident's death.
• Complaints about unkind LNAs, poor housekeeping, and general disinterest from the staff, with the last stay described as the worst experience.
• One review highlighted serious issues with employee treatment, including discrimination and poor handling of staff with disabilities.
• A warning was issued about an employee accused of abusive behavior, urging caution for the safety of residents and visitors.

Mixed Reviews:

• While some reviews praise the facility and staff for their care and dedication, others highlight significant concerns about staff behavior, management practices, and overall quality of care.