Hanover Health And Rehabilitation Center

Positive Feedback:

• Impressed with the cleanliness, friendly and knowledgeable staff, including the receptionist and admissions coordinators.
• Staff goes above and beyond to accommodate family visits and patient needs, including reserving wheelchairs and finding phone chargers.
• Facility praised for its clean environment, well-maintained gym, and caring employees.
• Special activities like Wacky Wednesday add to the positive atmosphere for residents.
• Admissions office staff, particularly Tiffany and Ellie, receive high marks for their informative and helpful nature.
• Appreciation for the professional and courteous staff, including the physical therapy team and activities director.
• Family members express gratitude for the compassionate care provided to their loved ones.
• Facility recognized for its cleanliness, warm atmosphere, and friendly staff.
• Special occasions, like a 99th birthday celebration, are well-celebrated, adding to the positive experiences of residents and their families.

Negative Feedback:

• One review mentions a negative experience, including nightmares about the facility, issues with billing, and a federal investigation for Medicare fraud.

General Observations:

• Many reviews highlight the caring nature of the staff and the clean, professional environment of the facility.
• Activities and special events are appreciated and contribute to a positive atmosphere.
• Concerns are addressed quickly, and the staff is noted for their attentiveness and professionalism.
• One review mentions a need for improvement in food quality and visiting hours.