Brookdale Orange Park

Positive Reviews:

• Many reviewers find the staff to be sweet, helpful, and professional, often going above and beyond to ensure residents feel comfortable and cared for.
• Improvements have been noted over the years in food quality, staff performance, home enhancements, and the overall atmosphere.
• Special efforts were made by the staff to help residents see their families during challenging times, earning high recommendations from reviewers.
• Some reviewers highlighted specific staff members for their exceptional service and dedication.
• The community is described as having a family atmosphere, with activities and outings for residents, and special family dinners for occasions like Thanksgiving and Christmas.
• One reviewer praised the facility for making the transition for their mother smooth and ensuring she felt secure and attended to.

Negative Reviews:

• A few reviewers expressed concerns about the cost, with one mentioning an eviction notice being issued to their loved one after funds ran out.
• There were complaints about poor communication and organization within the staff, and some reviewers felt that the management needed improvement.
• One particularly distressing review recounted an incident where caretakers from the facility were observed treating residents poorly during an outing.
• Concerns were raised about sudden increases in monthly fees without clear communication beforehand.

Mixed Reviews:

• While many reviews praise the staff and the care provided, there are mentions of the facility undergoing frequent name changes, which some found concerning.
• The cleanliness of the facility and the happiness of the residents were noted, though some staff members were described as seeming a bit clueless.