Brookdale New Port Richey

Reviews of Brookdale New Port Richey offer a mixed perspective on the quality of care, facilities, and staff responsiveness. Some reviewers praise the facility for its caring and respectful treatment of individuals, noting the efforts to compensate for understaffing and the overall positive atmosphere created by the staff and management. They highlight the delicious food, well-maintained rooms, and the variety of activities available to residents. Positive experiences also extend to the process of settling in new residents, with specific staff members being commended for their helpfulness and kindness.

However, other reviews raise serious concerns about the facility, including issues with cleanliness, such as cockroach infestations, and inadequate care, with reports of residents not receiving timely assistance. Complaints about the quality of food and the overall living conditions, including a lack of basic amenities like air conditioning, have been mentioned. Some reviewers express dissatisfaction with the management and staff, citing instances of unprofessional behavior and a lack of attention to residents' needs. Concerns about hidden fees and the quality of the memory care area have also been noted.

While some families report a wonderful experience, feeling that their loved ones are in good hands and enjoying their time at Brookdale, others describe their experience as extremely negative, going as far as to recommend against placing loved ones in the facility. The reviews suggest a disparity in experiences, with some residents and their families feeling well-cared-for and others feeling neglected or misled by the facility's offerings.