Brookdale Crown Point

Positive Feedback:

• Employees are described as super nice and the staff as very caring and attentive.
• Facilities are clean, with a variety of activities available for residents, including cooking sessions and clubs like ROMEO (Retired Old Men Eating Out).
• Residents receive compassionate care, with some reviews highlighting the facility's approach to treating their work as a ministry.
• Several reviewers noted the facility's cleanliness and the engaging environment created by the staff through fun activities.
• Partnerships with organizations like Wish of a Lifetime to grant residents' wishes were positively mentioned.
• Under new management, improvements in the facility's appearance and atmosphere were noted.

Negative Feedback:

• One review criticized the facility for poor employee treatment, including low pay and inadequate staffing levels, which they felt impacted resident care.
• Concerns were raised about the quality of care, with one reviewer suggesting that the facility cuts corners and staff are too busy with other tasks to properly engage with residents.
• Some reviews expressed dissatisfaction with the management, particularly regarding handling of financial and administrative issues.
• There were complaints about the level of care provided, with one reviewer moving their family member to another facility due to these concerns.

Mixed Feedback:

• While many reviews praised the staff and management for their professionalism and friendliness, others had negative experiences, particularly with the facility's management and administrative competence.
• The quality of care was a point of contention, with some reviewers having excellent experiences and others finding the care lacking.