Blue Ridge Senior Living of Richmond

Positive Feedback:

• Visitors and family members commend the cleanliness and accommodations of Blue Ridge.
• The Culinary Director highlights significant improvements in the dining experience, offering diverse meal options and engaging residents in cooking activities.
• Many reviews express gratitude towards the staff for their hard work, dedication, and compassionate care, especially during residents' final days.
• Several reviewers praise the facility for its renovations, cleanliness, and the attentive, caring nature of the staff. The social activities available for residents are also appreciated.
• Community partners in healthcare and families of residents note the professionalism and advocacy of the staff for residents and their families.

Negative Feedback:

• Several reviews raise serious concerns about hygiene issues, including reports of bedbugs and cockroaches.
• Complaints about the quality of food being served, with some stating it is often cold and of poor quality.
• Some reviewers express dissatisfaction with the management and allege neglect towards staff and residents.
• One visitor reported a filthy room and bathroom, and an encounter with cockroaches in communal areas, leading to a decision against moving their relative into the facility.

Overall:

Blue Ridge Senior Living receives mixed reviews. While many praise the staff's dedication, the facility's cleanliness, and the quality of care provided, there are significant concerns regarding hygiene and management that potential residents and their families should consider.