Bedford Nursing & Rehabilitation Center

Positive Reviews:

• Employees and relatives of residents highlight the excellent care and services provided, including immaculate dining areas, well-dressed and well-fed residents, and engaging activities.
• Some reviews praise the facility for going above and beyond during the pandemic, maintaining professionalism and kindness.
• Several reviewers, including those with long-term affiliations, commend the facility for its improvement over the years, now considering it a top-rated establishment.
• Family members of residents appreciate the loving care, pleasant atmosphere, and the genuine concern staff show towards residents.
• The administrator is noted for his hands-on approach, contributing to the positive environment and quality of care.
• Facility cleanliness and pleasant outdoor areas are also mentioned positively.

Negative Reviews:

• Some reviews criticize the facility for unreliability, particularly in respite care arrangements, leading to distress for families.
• Concerns about professionalism, with reports of management being disrespectful and issues with infection control.
• Allegations of neglect, including residents being left in soiled clothes for extended periods and a lack of timely medical attention.
• Specific complaints about the rehabilitation center portion of the facility, including inadequate rehabilitation services, inconsistent care, and unprofessional staff.
• Warnings from reviewers suggesting that loved ones should not be sent to this facility based on their experiences.

Mixed Feedback:

• While some reviews are glowing, praising the staff and the care provided, others express serious concerns about the quality of care, particularly in the rehabilitation center.
• The facility receives both high praise for its care and environment and criticism for its management and certain practices.