📞 Call for pricing and availability: (800) 780-8101

Willow Crossing Health & Rehabilitation Center

3550 Central Ave, Columbus, IN 47203

Nursing Home Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(812) 379-9669

Estimated Pricing

Studio
Estimated $4,896

Price Comparison

  • Average City Price: $4,903
  • Average State Price: $5,428
  • Average National Price: $7,508


  • Willow Crossing Health & Rehabilitation Center Description

    Willow Crossing Health & Rehabilitation Center is a community that offers nursing care, respite care, skilled nursing and rehabilitation and is about 2.7 miles outside the town of Columbus, Indiana. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.

    The community has an average rating of 6.4 out of 10 making it the 10th highest rated community in the city out of 11 communities. See more information on reviews.

    The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Columbus

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Columbus


    Community Reviews

    6.4
    Willow Crossing Health & Rehabilitation Center
    Based on My Caring Plan's proprietary scoring, including 18 reviews across the web

    Ranking

  • Ranking in City: 11 out of 11 communities in Columbus
  • Ranking in State: 751 out of 861 communities in IN
  • Facility and Grounds B

    Care A

    Staff A

    Cleanliness B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Positive Experiences:

    • Many reviewers express gratitude for the caring and compassionate staff at Willow Crossing, highlighting their efforts to brighten residents' days.
    • Several reviews praise the quality of the food served, with one resident stating it was some of the best they've ever had.
    • The cleanliness and freshness of the facility, including a new Memory Care wing, are noted as positive aspects.
    • Some residents and their families experienced significant improvements, allowing them to return home.
    • One reviewer appreciated the facility's willingness to work with families and exceed expectations in care.

    Negative Experiences:

    • Concerns about mismanagement of medications and important medical appointments were raised, with some families feeling their questions were not honestly answered.
    • One resident criticized the facility for inadequate cleanliness, poor food quality, and unnecessary room changes.
    • Reports of neglect during second and third shifts, with allegations of staff not responding promptly to residents in need.
    • Complaints about the facility prioritizing cosmetic updates over essential items like quality wheelchairs and beds.
    • Some reviews mention a lack of proper communication and dissatisfaction with the overall management and care provided.

    Mixed Feedback:

    • While some reviews highlight the staff's dedication and the facility's cleanliness, others point out significant areas of concern, including neglect and mismanagement.
    • The quality of food and the state of the facility received both praise and criticism, indicating varied experiences among residents and their families.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Medical care

    Nursing care

    Rehabilitative care services

    Personal care

    Respiratory therapy

    Rehabilitation therapy


    Services

    Assistance with daily activities

    Housekeeping

    Personal laundry services


    Activities

    Variety of daily activities

    Worship services

    Community outings

    Outdoor gazebo


    Community Amenities

    Fully equipped exercise and rehabilitation gym

    Full service hair salon

    Family lounge

    Variety of common areas


    Room Amenities

    Private & semi-private rooms

    Private bathrooms

    Cable/internet access

    Phone service


    Dining

    Dietician-constructed meals

    Dietary counseling and management

    Meals provided 3 times a day

    Special diets

    Dining room


    Transportation

    Scheduled transportation for medical appointments



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 2
    Health inspection rating: 3
    Staffing rating: 1
    Quality measure rating: 3
    Long-term quality measure rating: 3
    Short-term quality measure rating: 3


    Nursing Home Overview

    Participation date: June 30, 1994
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 112
    Total current residents: 93
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 2
    Number of payment denials: 0
    Number of fines: 0
    Total cost of fines: $0


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-03-20 2023-04-07 F Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2023-03-20 2023-04-07 F Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2023-03-20 2023-04-07 E Construction Deficiencies Meet other general requirements.
    2023-03-20 2023-04-07 E Egress Deficiencies Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.
    2023-03-20 2023-04-07 E Egress Deficiencies Have exits that are accessible at all times.
    2023-03-20 2023-04-07 E Egress Deficiencies Install proper backup exit lighting.
    2023-03-20 2023-04-07 E Egress Deficiencies Have properly located and lighted "Exit" signs.
    2023-03-20 2023-04-07 E Smoke Deficiencies Install a fire alarm system that can be heard throughout the facility.
    2023-03-20 2023-04-07 E Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2023-03-20 2023-04-07 E Smoke Deficiencies Properly provide smoke detection systems in areas open to corridors.
    2023-03-20 2023-04-07 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2023-03-20 2023-04-07 E Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2023-03-20 2023-04-07 F Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2023-03-20 2023-04-07 E Miscellaneous Deficiencies Have restrictions on the use of portable space heaters.
    2023-03-20 2023-04-07 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2022-04-12 2022-04-30 E Construction Deficiencies Meet other general requirements.
    2022-04-12 2022-04-30 E Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2022-04-12 2022-04-30 D Smoke Deficiencies Provide properly protected cooking facilities.
    2022-04-12 2022-04-30 E Smoke Deficiencies Construct fire resistant interior walls.
    2022-04-12 2022-04-30 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2022-04-12 2022-04-30 E Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2022-04-12 2022-04-30 D Services Deficiencies Have an externally vented heating system.
    2022-04-12 2022-04-30 E Miscellaneous Deficiencies Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
    2022-04-12 2022-04-30 D Gas, Vacuum, and Electrical Systems Deficiencies Meet requirements for the installation and maintenance of electrical systems.
    2022-04-12 2022-04-30 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2022-04-12 2022-04-30 E Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.
    2020-08-06 2020-08-17 E Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2020-08-06 2020-08-17 D Smoke Deficiencies Provide properly protected cooking facilities.
    2020-08-06 2020-08-17 E Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2020-08-06 2020-08-17 E Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2020-08-06 2020-08-17 C Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2020-08-06 2020-08-17 F Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2020-08-06 2020-08-17 F Gas, Vacuum, and Electrical Systems Deficiencies Have a battery powered remote alarm panel in a location accessible by operating personnel.
    2020-08-06 2020-08-17 E Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.
    2020-08-06 2020-08-17 E Gas, Vacuum, and Electrical Systems Deficiencies Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-09-16 2022-10-13 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2022-09-16 2022-10-13 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2023-03-09 2023-03-24 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2023-03-09 2023-03-24 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2023-03-09 2023-03-24 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2023-03-09 2023-03-24 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2023-03-09 2023-03-24 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2023-03-09 2023-03-24 E Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2023-03-09 2023-03-24 D Nursing and Physician Services Deficiencies Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    2023-03-09 2023-03-24 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2023-03-09 2023-03-24 D Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2023-03-09 2023-03-24 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2023-03-09 2023-03-24 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2023-03-09 2023-03-24 D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-03-17 2022-04-01 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2022-03-17 2022-04-01 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-03-17 2022-04-01 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2022-03-17 2022-04-01 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2022-03-17 2022-04-01 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2022-03-17 2022-04-01 E Pharmacy Service Deficiencies Ensure each resident’s drug regimen must be free from unnecessary drugs.
    2021-03-16 2021-03-30 D Environmental Deficiencies Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
    2020-03-06 2020-03-31 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2020-03-06 2020-03-31 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2020-03-06 2020-03-31 E Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2020-03-06 2020-03-31 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2020-03-06 2020-03-31 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2020-03-06 2020-03-31 D Administration Deficiencies Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    What is in the Neighborhood

    General Area Overview
    • The closest city is Columbus which is 2.7 miles away and has a population of 46,690 (mid sized town).
    • The average income is $72,565, which is high compared to other zip codes.
    • Weather
      • High Temperature: 77
      • Low Temperature: 32
      • Average Temperature: 56.0
      • Day Breakdown: The area gets 176 days of rain, 23 days of snow and 165 days of sun
      • Precipitation: 2.5 inches a year

    Health and Safety Overview
    • The average life expectancy in zip code is 78.27 years old, which is average compared to other zip codes.
    • Air Quality: Good Days 174.0, Moderate Days 36.0, Unhealthy for Sensitive Groups Days 1.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Kroger
    0.7 miles away
    Natural Choices
    1.5 miles away
    Mi Terra
    1.7 miles away
    Aldi
    2.0 miles away
    Walmart Supercenter
    2.5 miles away

    None Found

    None Found

    Banks

    Horizon Bank
    0.1 miles away
    Jackson County Bank
    0.6 miles away
    First Financial Bank
    0.7 miles away
    Union Savings Bank
    0.8 miles away
    Centra Credit Union
    0.9 miles away

    Hospitals

    Columbus Behavioral Center
    0.7 miles away
    Columbus Regional Health
    1.4 miles away
    Wakeman VA Clinic Building 1010
    11.0 miles away
    Wakeman VA Clinic Building 1012
    11.0 miles away
    Johnson Memorial Hospital
    18.9 miles away

    Pharmacies

    Kroger Pharmacy
    0.7 miles away
    CVS Pharmacy
    1.3 miles away
    Walgreens
    1.4 miles away
    CVS
    22.0 miles away

    Dentists

    Aspen Dental
    2.3 miles away

    Parks

    Blackwell Park
    0.2 miles away
    Mead Village Park
    0.4 miles away
    Pauline Crump Nature Preserve
    0.8 miles away
    Lincoln Park
    1.1 miles away
    Donner Park
    1.4 miles away

    Places of Worship

    Italian Prisoner of War Chapel
    12.9 miles away

    Shopping

    Fair Oaks Mall
    0.9 miles away
    Indiana Premium Outlets
    5.6 miles away
    Shoppes at Seymour
    19.3 miles away
    State Street Plaza Shopping Complex
    21.6 miles away

    Culture

    Johnson Center for The Arts
    18.2 miles away
    Amphitheatre
    22.0 miles away
    Park Theatre Civic Center
    22.0 miles away
    Vernon Outdoor Statge
    23.7 miles away

    Restaurants

    Arni's
    0.9 miles away
    Amazing Joe's Grill
    0.9 miles away
    Riviera Maya
    1.0 miles away
    Tasty Express
    1.0 miles away
    Applebee's
    1.0 miles away

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    Google map of Willow Crossing Health & Rehabilitation Center

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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