📞 Call for pricing and availability: (800) 780-8101

West Hickory Haven

3310 W Commerce Rd, Milford, MI 48380

Nursing Home Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(248) 685-1400

Estimated Pricing

Studio
Estimated $9,027

Price Comparison

  • Average City Price: $8,705
  • Average State Price: $7,787
  • Average National Price: $7,508


  • West Hickory Haven Description

    West Hickory Haven is a community that offers nursing care, skilled nursing and rehabilitation and is about 3.2 miles outside the small town of Milford, Michigan. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.

    The community has an average rating of 5.3 out of 10 making it the 5th highest rated community in the city out of 5 communities. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


    Find a Senior Community that Best Fits Your Needs


    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Milford

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Milford


    Community Reviews

    7.3
    West Hickory Haven
    Based on My Caring Plan's proprietary scoring, including 38 reviews across the web

    Ranking

  • Ranking in City: 4 out of 5 communities in Milford
  • Ranking in State: 914 out of 1246 communities in MI
  • Care B

    Staff B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Summary of Reviews:

    • There are mixed reviews about the care and environment at the facility. Some reviews highlight very negative experiences, including neglect, poor cleanliness, inadequate pain management, and issues with staff behavior and responsiveness.
    • Several reviewers express dissatisfaction with the level of care provided, mentioning instances of neglect, poor hygiene, and inadequate staffing leading to delayed or missed care.
    • Concerns about the facility's cleanliness and maintenance are noted, with one reviewer specifically pointing out unclean conditions and lack of upkeep.
    • Communication issues are mentioned, including difficulty reaching staff by phone and inadequate responses to concerns about residents' care.
    • However, there are also positive reviews praising the staff for their kindness, competence, and attentiveness. Some family members have observed significant improvements in their loved ones' well-being and appreciate the variety of activities and services offered.
    • Positive comments highlight the staff's friendliness, the quality of food, and the clean environment. The range of activities and the attention to residents' needs are also commended.
    • One review from a former employee provides an insider perspective, criticizing the facility for cost-cutting measures that impact resident care and mentioning issues with staff behavior and management response to reported problems.

    Overall, the reviews present a divided picture of the facility, with some expressing satisfaction with the care and environment, while others raise serious concerns about neglect, cleanliness, and management practices.


    Reviews

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    Health

    24-Hour Licensed Nursing Care

    Certified Nursing Assistants

    Dental & Audiology Services

    Lab & X-ray Services

    Medicare & Medicaid Certified Assistance

    Medication Assistance


    Services

    Social Services

    Cable TV

    Wi-Fi

    Laundry Services

    Air Conditioning


    Activities

    Pet Therapy

    Recreation Areas & Activities

    Religious Services

    Bingo

    Special Outings


    Community Amenities

    Barber/Beauty Salon

    Beautifully Landscaped Grounds & Courtyards

    Laundry Services

    Resident/Family Visiting Rooms

    Home-like Environment

    Rehabilitation Center


    Room Amenities

    Cable TV & Wi-Fi Available

    Private and Semi-private Rooms

    Secure Home-like Setting with Air Conditioning


    Dining

    Dietary Services

    Home-cooked Meals

    Spacious Dining Rooms with Home-cooked Meals



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 3
    Quality measure rating: 3
    Long-term quality measure rating: 5
    Short-term quality measure rating: 2


    Nursing Home Overview

    Participation date: Jan. 1, 1976
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 101
    Total current residents: 76
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 10
    Number of substantiated complaints: 7
    Number of payment denials: 0
    Number of fines: 1
    Total cost of fines: $6500


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-03-10 2023-03-31 F Emergency Preparedness Deficiencies Develop and maintain an Emergency Preparedness Program (EP).
    2023-03-10 2023-03-31 F Emergency Preparedness Deficiencies Establish roles under a Waiver declared by secretary.
    2023-03-10 2023-03-31 F Emergency Preparedness Deficiencies List the names and contact information of those in the facility.
    2023-03-10 2023-03-31 E Egress Deficiencies Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
    2023-03-10 2023-03-31 F Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2023-03-10 2023-03-31 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2023-03-10 2023-03-31 D Smoke Deficiencies Properly select, install, inspect, or maintain portable fire extinguishes.
    2023-03-10 2023-03-31 D Services Deficiencies Have properly installed electrical wiring and gas equipment.
    2023-03-10 2023-03-31 F Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2021-11-18 2021-12-17 F Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2021-11-18 2021-12-17 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    2020-01-07 2020-02-04 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-12-20 2023-01-25 D Resident Rights Deficiencies Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    2022-12-20 2023-01-25 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from the wrongful use of the resident's belongings or money.
    2022-12-20 2023-01-25 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2022-12-20 2023-01-25 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2022-12-20 2023-01-25 J Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-12-20 2023-01-25 E Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2022-12-20 2023-01-25 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2022-12-20 2023-01-25 G Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2023-03-09 2023-04-29 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    2023-03-09 2023-04-06 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2023-03-09 2023-04-06 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2023-03-09 2023-04-06 J Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2023-03-09 2023-04-29 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2023-03-09 2023-04-29 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2023-03-09 2023-04-06 F Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2023-03-09 2023-04-06 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2023-03-09 2023-04-29 F Administration Deficiencies Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    2021-11-18 2021-12-17 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2021-11-18 2021-12-17 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2021-11-18 2021-12-17 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-11-18 2021-12-17 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-11-18 2021-12-17 G Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2021-11-18 2021-12-17 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2021-11-18 2021-12-17 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2021-11-18 2021-12-17 D Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2021-11-18 2021-12-17 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-11-18 2021-12-17 D Nursing and Physician Services Deficiencies Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
    2021-11-18 2021-12-17 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-11-18 2021-12-17 B Environmental Deficiencies Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
    2020-12-29 2021-01-26 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-01-28 2021-02-16 E Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from the wrongful use of the resident's belongings or money.
    2021-01-28 2021-02-16 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2020-01-08 2020-02-04 D Resident Rights Deficiencies Give the resident's representative the ability to exercise the resident's rights.
    2020-01-08 2020-02-04 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    2020-01-08 2020-02-04 D Nutrition and Dietary Deficiencies Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
    2020-01-08 2020-02-04 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2020-01-08 2020-02-04 B Environmental Deficiencies Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

    Fines

    Fine Date Fine Amount
    2019-06-05 $23,690
    2021-11-18 $10,000
    2021-11-18 $6,500

    What is in the Neighborhood

    General Area Overview
    • The closest city is Milford which is 3.2 miles away and has a population of 6,472 (very small town).
    • The average income is $138,444, which is very high compared to other zip codes.
    • Weather

    Health and Safety Overview
    • The crime rate is 1.07 per 100 people which is very low compared to other cities.
      • Violent Crime: 0.31 incidents per 100 people
      • Property Crime: 0.49 incidents per 100 people
      • Drug-Related Crime: 0.02 incidents per 100 people
    • The average life expectancy in zip code is 78.96 years old, which is high compared to other zip codes.
    • Air Quality: Good Days 119.0, Moderate Days 22.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Kroger
    2.9 miles away
    Save-A-Lot
    3.4 miles away
    Meijer
    4.9 miles away
    Walmart Supercenter
    6.4 miles away
    Gordon Food Service
    7.4 miles away

    None Found

    Bus Stations

    12 Mile / Haggerty (WB)
    13.4 miles away
    Henry Ford Medical Center
    13.6 miles away
    12 Mile / Haggerty (EB)
    13.6 miles away
    Maple / Jewish Family Services (EB)
    13.7 miles away
    Maple / Drake (WB)
    13.9 miles away

    Banks

    Huron Valley State Bank
    2.8 miles away
    Community Choice Credit Union
    2.9 miles away
    Flagstar Bank
    2.9 miles away
    PNC Bank
    3.2 miles away
    Fifth Third Bank
    3.2 miles away

    Hospitals

    Ascension Brighton Center for Recovery
    5.9 miles away
    St. Joseph Mercy Brighton
    7.4 miles away
    Huron Valley-Sinai Hospital
    8.2 miles away
    Providence Park Hospital
    10.2 miles away
    Henry Ford West Bloomfield Hospital
    13.5 miles away

    Pharmacies

    CVS Pharmacy
    2.8 miles away
    Walgreens
    2.9 miles away
    Rite Aid
    3.1 miles away
    New Hudson Family Pharmacy
    6.7 miles away

    Dentists

    Wilkop Dental Center
    3.2 miles away
    Milford Dental Care
    3.6 miles away
    Danielle Ruskin DDS
    6.4 miles away
    Dr. Fredric L. Bonine, DDS, MS, PC
    8.1 miles away
    Grand River Dental
    8.1 miles away

    Parks

    Kensington Metropolitan Park
    2.0 miles away
    Hubbell Pond Park
    2.5 miles away
    Milford Community Gardens - Growing Greens
    2.7 miles away
    Highland State Recreation Area
    2.9 miles away
    Central Park
    3.0 miles away

    None Found

    Shopping

    Lover's Lane, Pro Nails, Subway Restaurant, 2 Studio Gym, Hair Crew, SleepChek Mattress Store, The Howell Diner
    10.8 miles away
    West Oaks II
    11.7 miles away
    Twelve Mile Crossing at Fountain Walk
    11.8 miles away
    West Oaks I
    11.8 miles away
    Twelve Oaks Mall
    12.1 miles away

    Culture

    LaFontaine Family Amphitheater
    3.1 miles away
    Oaken Transformations Sculpture & Poetry Walk
    8.1 miles away
    Starlight Theater
    12.4 miles away
    Amphitheater at Fuerst Park
    12.7 miles away
    Marquis Theatre
    14.8 miles away

    Restaurants

    Hector & Jimmy's
    2.9 miles away
    Tavern 131
    2.9 miles away
    Comeback Inn
    2.9 miles away
    Americus Coney Island
    3.0 miles away
    Fresco Pizza Cafe
    3.0 miles away

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    Google map of West Hickory Haven

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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