📞 Call for pricing and availability: (800) 780-8101

The Highlands

335 Nichols Road, Fitchburg, MA 01420

Nursing Home Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(978) 343-4411

Estimated Pricing

Studio
Estimated $7,999

Price Comparison

  • Average City Price: $8,018
  • Average State Price: $7,915
  • Average National Price: $7,508


  • The Highlands Description

    The Highlands is a community that offers nursing care, skilled nursing and rehabilitation and is located in the town of Fitchburg, Massachusetts and is part of the Life Care Centers of America network of communities. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.

    The community has an average rating of 8.7 out of 10 making it the 2nd highest rated community in the city out of 5 communities. See more information on reviews.

    The Nursing Home at this community has a 4 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Fitchburg

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Fitchburg


    Community Reviews

    8.7
    The Highlands
    Based on My Caring Plan's proprietary scoring, including 51 reviews across the web

    Ranking

  • Ranking in City: 2 out of 5 communities in Fitchburg
  • Ranking in State: 236 out of 664 communities in MA
  • Facility and Grounds B

    Care A

    Staff A

    Cleanliness A


    Employee Reviews

    5.8
    Life Care Centers of America
    Based on My Caring Plan's proprietary scoring, including 1468 reviews across the web

    The following insights are from employees that work in Massachusetts

    Employee Pay B

    Employee Staff B

    Employee Culture B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    The reviews for The Highlands senior living facility highlight a range of experiences, with many expressing deep gratitude for the compassionate and professional care provided. Families and residents have noted the exceptional attention to detail, from personalized care like ensuring a resident's favorite drink is available, to the comprehensive services offered by the physical, occupational, and speech therapy teams. The staff's dedication during challenging times, such as the COVID-19 pandemic, was particularly commended for maintaining safety and facilitating communication between residents and their families.

    Several reviews praised the facility for its cleanliness, the quality of its nursing staff, and the variety of activities available to residents. The efforts to meet residents' spiritual, physical, and emotional needs did not go unnoticed, with many highlighting the positive impact this had on their loved ones' well-being. The welcoming and family-like atmosphere created by the staff was frequently mentioned, making residents feel at home.

    However, not all feedback was positive. Some concerns were raised regarding the quality of care, with one review expressing dissatisfaction with the services provided. Additionally, there were comments about the need for improvement in areas such as meal quality and timeliness of care.

    Overall, The Highlands is often recommended by those who have experienced its services firsthand, citing the caring nature of the staff and the facility's ability to provide a comfortable and supportive environment for its residents. While there is room for improvement in certain areas, the majority of feedback is overwhelmingly positive, reflecting the facility's commitment to excellence in senior care.


    Reviews

    Marian F
    Nov. 20, 2022 My Caring Plan Icon

    My sister was a patient at this facility post hip fracture: I must say I was upset at the quality of care I saw. The RN bragged that she was working 80 hours that week: wow, someone working that many hours certainly cannot be at the top of their game. I asked why my sister did not have a bed alarm after I was informed she kept trying to get out of bed: I received an erroneous response that didn’t make sense. In a wheelchair , she had no shoes on to support her feet(wheelchair legs removed so she could use feet to assist navigation) therefore risking stubbing her toes. She was to walk but they put her wheelchair right up to the toilet thus, not taking advantage of a situation for her to practice walking to the bathroom. Her hair was a mess, facial whiskers not removed and she acted like she was over medicated and could barely open her eyes. Dinner was served at 6:30, and they told me that bedtime was around 7-7:30. Not good to lie down so soon after ingesting food. When dinner finally arrived it consisted of cold ground white fish, cold scoop of mashed potato that was slightly brown and a scoop of puréed spinach that had a dried crust on the top. A glass of warm milk was the only drink. Nutrition is critical to healing but this was appalling. I am from NYS and very familiar with a not for profit facility and there is absolutely no comparison. The Highlands is for profit, and therefore would expect much better food! Makes me think someone is lining their pockets at the expense of the poor patients and families. Many people will accept a friendly smile and think everyone here is so nice , that may be true but sometime their is a dissonance between that and quality care. I can assure you that this place leaves a lot to be desired. Administrators and owners, try eating a meal served to one of your patients. Always put yourself in a patients shoes. For many this is the last place they will be in their life, make it an experience that you would want your parents to have.


    The Highlands Videos


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    Health

    Physical Therapy

    Occupational Therapy

    Speech Therapy

    24/7 Easy Admissions

    24-Hour Skilled Nursing Care

    Case Management


    Services

    Flexible Visiting Hours


    Activities

    Daily Activity Schedule

    Family/Resident Councils

    Community Re-Entry Program

    Full-Time, Certified Activity Director

    Patient/Family Education Program

    Reading


    Community Amenities

    24-Hour Security And Fire Safety Systems

    Beauty Salon And Barber Shop

    Complimentary Wireless Internet

    Homelike Setting

    Housekeeping And Laundry Services

    Landscaped Grounds And Courtyards


    Room Amenities

    Bedside And Bathroom Call Lights

    Flat-Screen TVs

    Private And Semiprivate Rooms

    Private Bathrooms

    Telephone And Cable Television Hookups


    Dining

    Certified Dietitian

    Fine Dining Program


    Transportation

    Transportation Services


    Pet

    Pet Visitors Allowed



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 4
    Health inspection rating: 4
    Staffing rating: 3
    Quality measure rating: 3
    Long-term quality measure rating: 2
    Short-term quality measure rating: 4


    Nursing Home Overview

    Participation date: Dec. 8, 1988
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 168
    Total current residents: 144
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 1
    Number of payment denials: 0
    Number of fines: 2
    Total cost of fines: $24750


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-03-30 2023-04-24 D Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2023-03-30 2023-05-16 D Smoke Deficiencies Install a fire alarm system that can be heard throughout the facility.
    2023-03-30 2023-05-17 E Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2023-03-30 2023-04-24 D Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-03-09 2023-03-30 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2023-03-20 2023-04-03 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2023-03-20 2023-04-03 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2023-03-20 2023-04-03 D Quality of Life and Care Deficiencies Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    2023-03-20 2023-04-03 D Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2021-09-22 2021-10-15 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-09-22 2021-10-15 E Infection Control Deficiencies Perform COVID19 testing on residents and staff.
    2021-06-30 2021-07-26 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2021-01-04 2021-01-13 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-04-21 2021-04-12 J Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-04-21 2021-05-07 J Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2020-03-13 2020-03-27 E Infection Control Deficiencies Provide and implement an infection prevention and control program.

    Fines

    Fine Date Fine Amount
    2021-01-04 $15,000
    2021-04-21 $22,320
    2021-09-22 $9,750

    What is in the Neighborhood

    General Area Overview
    • The closest city is Fitchburg which is 1.1 miles away and has a population of 40,545 (mid sized town).
    • The average income is $51,184, which is low compared to other zip codes.
    • Weather
      • High Temperature: 76
      • Low Temperature: 28
      • Average Temperature: 51.3
      • Day Breakdown: The area gets 143 days of rain, 39 days of snow and 182 days of sun
      • Precipitation: 2.1 inches a year

    Health and Safety Overview
    • The crime rate is 3.27 per 100 people which is average compared to other cities.
      • Violent Crime: 1.1 incidents per 100 people
      • Property Crime: 1.65 incidents per 100 people
      • Drug-Related Crime: 0.12 incidents per 100 people
    • The average life expectancy in zip code is 79.74 years old, which is high compared to other zip codes.
    • Air Quality: Good Days 149.0, Moderate Days 33.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Market Basket
    1.4 miles away
    Walmart
    2.4 miles away
    Hannaford
    2.6 miles away
    BJ's Wholesale Club
    4.4 miles away
    Shaw's
    4.6 miles away

    Transportation

    Fitchburg
    1.4 miles away

    Bus Stations

    Community Health Connections
    0.1 miles away
    Burbank Hospital
    0.1 miles away
    Upper Common
    1.1 miles away
    Fitchburg State University Weston
    1.1 miles away
    Fitchburg State University
    1.1 miles away

    Banks

    Workers' Credit Union
    0.9 miles away
    RBT Rollstone Bank & Trust
    1.0 miles away
    TD Bank
    1.1 miles away
    Webster First Federal Credit Union
    1.3 miles away
    Santander
    1.5 miles away

    Hospitals

    UMass Memorial HealthAlliance Hospital Burbank Campus
    0.0 miles away
    Umass Memorial-HealthAlliance Hospital
    4.5 miles away
    Heywood Hospital
    9.1 miles away
    Nashoba Valley Medical Center
    11.9 miles away
    Umass Memorial-Clinton Hospital
    13.1 miles away

    Pharmacies

    Walgreens
    1.8 miles away
    CVS Pharmacy
    2.1 miles away
    CVS
    2.1 miles away
    Westminster Pharmacy
    6.4 miles away
    McNabb Pharmacy
    7.1 miles away

    Dentists

    Perfect Dental
    1.4 miles away
    Walker Orthodontics
    2.2 miles away
    Mass Ave Dental
    2.6 miles away
    Dr. Paul Migliozzi
    3.3 miles away
    Aspen Dental
    5.5 miles away

    Parks

    Flat Rock Reservation
    0.1 miles away
    Crocker Conservation Area, North County Land Trust (NCLT)
    0.2 miles away
    Green's Pond Reserve
    0.5 miles away
    Caldwell Park
    0.7 miles away
    Lowe Playground
    0.7 miles away

    Places of Worship

    First Parish Unitarian Universalist Church of Fitchburg
    0.8 miles away
    Faith United Parish
    0.9 miles away
    Christ Church
    1.0 miles away
    Oakdale Methodist Church
    14.4 miles away

    Shopping

    Water Street Plaza
    1.5 miles away
    The Mall at Whitney Field
    5.7 miles away
    Forge Village Post Office
    16.3 miles away
    Westford Post Office
    18.8 miles away
    Solomon Pond Mall
    19.4 miles away

    Culture

    Kalliroscope Gallery
    11.9 miles away
    N O A Galery
    12.2 miles away
    Cronin Auditorium
    13.3 miles away
    Shanklin Music Hall
    14.3 miles away
    Wild Salamander
    15.1 miles away

    Restaurants

    Country Pizza and More
    0.4 miles away
    La Bella Pizza
    0.5 miles away
    Espresso Pizza & Eatery
    1.1 miles away
    King Buffet
    2.0 miles away
    Papa Gino's
    2.0 miles away

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    Google map of The Highlands

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



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