Marion Woods

Positive Reviews:

• Residents have made lots of friends, enjoy good food, and find the place clean and nice.
• Staff is described as very helpful, nice, and kind.
• Excellent kitchen staff and food quality, with a variety of options.
• Facilities are spacious, clean, well-kept, with lots of activities for residents.
• Management is responsive to questions and concerns.
• Some reviewers highlighted the place as ideal for senior independent living, with large apartments and meals included.
• Delivering flowers to the facility is a joy due to the smiling faces of residents.
• First-class dining area run by an in-house chef and skilled cooks.

Negative Reviews:

• Complaints about cleanliness, with one report of a facility being "filthy dirty" and infested with bugs.
• Some residents reportedly received cold, unhealthy meals, and experienced unkind treatment from staff.
• Concerns about pest infestations, particularly cockroaches, leading to significant personal property loss.
• Recent changes in interior decor and staff attitude have been perceived as negative, with a lack of welcoming and caring staff.
• Complaints about the quality of food and lack of social activities beyond bingo and music.
• Reports of plumbing issues and inadequate housekeeping services.
• New fees introduced for residents who are bedridden and require meal delivery to their apartments.
• Cleanliness of apartments and frequency of cleaning services have declined, with some apartments only cleaned every 2 weeks.

Mixed Reviews:

• While some reviews praise the staff and food quality, others criticize the facility for poor management and lack of care.
• The facility has undergone management changes, with some reviewers suggesting giving the new management a chance.