📞 Call for pricing and availability: (800) 780-8101

Hilo Medical Center

1190 Waianuenue Avenue, Hilo, HI 96720

Nursing Home Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(808) 932-3000

Estimated Pricing

Studio
Estimated $9,008

Price Comparison

  • Average City Price: $9,008
  • Average State Price: $9,008
  • Average National Price: $7,508


  • Hilo Medical Center Description

    Hilo Medical Center is a community that offers nursing care and rehabilitation and is located in the town of Hilo, Hawaii. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 6.2 out of 10 making it the 5th highest rated community in the city out of 5 communities. See more information on reviews.

    The Nursing Home at this community has a 5 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


    Find a Senior Community that Best Fits Your Needs


    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Hilo


    Community Reviews

    5.5
    Hilo Medical Center
    Based on My Caring Plan's proprietary scoring, including 76 reviews across the web

    Ranking

  • Ranking in City: 5 out of 5 communities in Hilo
  • Ranking in State: 58 out of 59 communities in HI
  • Value for Price D

    Facility and Grounds B

    Care B

    Staff A



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Reviews of the medical center show a mix of experiences. Some visitors express gratitude for the excellent emergency services received, highlighting the professionalism and kindness of the staff, including specific mentions of efficient and compassionate care during emergency visits. Positive experiences also note the facility's ability to provide prompt and thorough medical attention, even during high-volume days, and the presence of friendly and efficient doctors, nurses, and support staff.

    However, there are significant concerns raised about the center's billing practices, with complaints about high costs for procedures and a lack of transparency in pricing. Some reviews describe difficulties in getting responses from the medical records unit and dissatisfaction with the handling of personal and sensitive situations. There are also accounts of negative interactions with some staff members, including perceived rudeness and a lack of proper diagnosis or care.

    Several reviews specifically criticize the emergency department for either misdiagnosing conditions or not providing adequate treatment, leading to prolonged suffering. Concerns about the facility's capacity, including the need for more beds and doctors, are mentioned alongside instances of perceived negligence.

    Despite these criticisms, there are stories of exceptional care, with some patients and their families feeling that the staff went above and beyond in their duties. The commitment to wellness and quality care, as well as the cleanliness of the facility and the quality of the food, are praised. The mixed reviews highlight both the strengths and areas for improvement within the medical center.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Hilo Medical Center Videos


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    Health

    Behavioral Health

    Medical Unit

    Progressive Care Unit

    Imaging

    Maternity

    Intensive Care Unit


    Services

    Patient Services


    Activities

    Art

    Recreational Activities

    Daily Activities

    Support Groups


    Community Amenities

    Rehab Gym


    Room Amenities

    Home-like Environment

    Telehealth


    Dining

    Style Dining

    Nutritional Services



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 5
    Health inspection rating: 4
    Staffing rating: 5
    Quality measure rating: 5
    Long-term quality measure rating: 5


    Nursing Home Overview

    Participation date: Jan. 1, 1967
    Ownership type: Government
    Provider type: Medicare and Medicaid
    Nursing home capacity: 40
    Total current residents: 41
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 1
    Number of substantiated complaints: 0
    Number of payment denials: 0
    Number of fines: 2
    Total cost of fines: $23783


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-11-08 2022-12-31 E Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2022-11-08 2022-12-31 D Gas, Vacuum, and Electrical Systems Deficiencies Meet requirements for the installation and maintenance of electrical systems.
    2022-11-08 2022-12-31 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    2022-11-08 2022-12-31 E Gas, Vacuum, and Electrical Systems Deficiencies Have proper medical gas storage and administration areas.
    2021-12-07 2021-12-31 D Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2021-10-28 2021-12-16 F Emergency Preparedness Deficiencies Address patient/client population and determine types of services needed.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-10-24 2022-12-16 D Resident Rights Deficiencies Give the resident's representative the ability to exercise the resident's rights.
    2022-10-24 2022-12-16 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2022-10-24 2022-12-16 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2022-10-24 2022-12-16 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2022-10-24 2022-12-16 E Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2022-10-24 2022-12-16 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2022-10-24 2022-12-16 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-10-28 2021-12-16 D Quality of Life and Care Deficiencies Assist a resident in gaining access to vision and hearing services.
    2021-10-28 2021-12-16 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2021-10-28 2021-12-16 G Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2021-10-28 2021-12-16 D Quality of Life and Care Deficiencies Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    2021-10-28 2021-12-16 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2020-10-01 2020-12-14 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-12-20 2020-02-14 D Resident Assessment and Care Planning Deficiencies Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    2019-12-20 2020-02-14 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2019-12-20 2020-02-14 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2019-12-20 2020-02-14 D Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2019-12-20 2020-02-14 D Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2019-12-20 2020-02-14 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2019-12-20 2020-02-14 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-12-20 2020-02-14 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2019-12-20 2020-02-14 E Infection Control Deficiencies Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Fines

    Fine Date Fine Amount
    2020-10-01 $5,330
    2021-10-28 $11,855
    2022-10-24 $11,928

    Denials

    Denial Date Payment Denial Days
    2018-11-16 23

    What is in the Neighborhood

    General Area Overview
    • The closest city is Hilo which is 1.7 miles away and has a population of 43,263 (mid sized town).
    • The average income is $60,653, which is average compared to other zip codes.
    • Weather
      • High Temperature: 74
      • Low Temperature: 67
      • Average Temperature: 71.0
      • Day Breakdown: The area gets 299 days of rain and 65 days of sun
      • Precipitation: 2.7 inches a year

    Health and Safety Overview
    • The average life expectancy in zip code is 80.73 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 207.0, Moderate Days 2.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Sack 'n Save
    1.6 miles away
    KTA Super Stores
    1.8 miles away
    Cost U Less
    1.9 miles away
    Kilauea Market
    2.4 miles away
    Island Naturals Market and Deli
    2.5 miles away

    None Found

    None Found

    Banks

    Hawaii County Employees Federal Credit Union
    1.1 miles away
    HomeStreet Bank
    1.7 miles away
    HFS Credit Union
    1.8 miles away
    Central Pacific Bank
    2.1 miles away
    Bank of Hawaii
    2.1 miles away

    None Found

    Pharmacies

    Shima Pharmacy
    1.9 miles away
    Longs Drugs
    2.1 miles away
    Sack ‘n Save
    3.5 miles away
    Safeway
    3.6 miles away

    Dentists

    Keiki Dental Group
    2.5 miles away
    Bay Clinic Dental Center
    2.5 miles away
    Ohana Endodontics
    2.6 miles away
    Kawili Dentist
    2.7 miles away

    Parks

    Wailuku River State Park
    0.2 miles away
    Gilbert Carvalho Park
    0.6 miles away
    Downtown Hilo
    1.3 miles away
    Kaumana Lani Neighborhood Park
    1.3 miles away
    Clem Akina Park
    1.5 miles away

    None Found

    Shopping

    Hilo Shopping Center
    2.4 miles away
    Manono Marketplace
    2.8 miles away
    Waiakea Kai Plaza
    3.2 miles away
    Waiakea Center
    3.4 miles away
    Prince Kuhio Plaza
    3.4 miles away

    Culture

    East Hawai‘i Cultural Center
    1.5 miles away
    Old Police Station
    1.7 miles away
    Palace Theater
    1.8 miles away
    Extreme Exposure
    1.8 miles away
    Dreams of Paradise
    1.9 miles away

    Restaurants

    Tabaraka Lebanese Food
    1.5 miles away
    Yen's Restaurant
    1.6 miles away
    New Chiang Mai Thai Cuisine
    1.7 miles away
    Jimmy’s
    1.7 miles away
    ミヨズ
    1.7 miles away

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    Google map of Hilo Medical Center

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



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