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Heritage Health - Jacksonville, Illinois

873 Grove Street, Jacksonville, IL 62650

Nursing Home Hospice Respite Care Skilled Nursing Rehabilitation
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(217) 479-3400

Estimated Pricing

Studio
Estimated $8,226

Price Comparison

  • Average City Price: $8,153
  • Average State Price: $8,401
  • Average National Price: $7,508


  • Heritage Health - Jacksonville, Illinois Description

    Heritage Health - Jacksonville, Illinois is a community that offers nursing care, hospice, respite care, skilled nursing and rehabilitation and is located in the town of Jacksonville, Illinois and is part of the Heritage of Care network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 8.8 out of 10 making it the 2nd highest rated community in the city out of 7 communities. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


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    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Jacksonville

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Jacksonville


    Community Reviews

    8.8
    Heritage Health - Jacksonville, Illinois
    Based on My Caring Plan's proprietary scoring, including 19 reviews across the web

    Ranking

  • Ranking in City: 2 out of 7 communities in Jacksonville
  • Ranking in State: 450 out of 1473 communities in IL
  • Staff A


    Employee Reviews

    6.1
    Heritage of Care
    Based on My Caring Plan's proprietary scoring, including 196 reviews across the web

    The following insights are from employees that work in Illinois

    Employee Pay B

    Employee Staff C

    Employee Culture B



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Positive Feedback:

    • Many reviewers highlight the friendly and compassionate staff across various departments.
    • Several comments praise the management for being understanding and caring.
    • The atmosphere is described as positive, with a home-like feel for residents.
    • Staff members, including CNAs, are noted for their helpfulness and the excellent care they provide.
    • Facilities are generally clean, and some rooms offer good closet space, storage, and nice TV with good channel coverage.

    Negative Feedback:

    • One review mentions a room with drab appearance, peeled or scratched wall paint, and a bathroom medicine cabinet not in great shape.
    • There are calls for more CNAs and nurses, better food and alternative options, a better bathing schedule, and improved transportation to and from doctors.
    • A particularly negative experience involved a lack of promised rehab services, leading to a significant decline in a resident's condition, and allegations of fraud and negligence.

    Mixed Feedback:

    • While some reviews express satisfaction with the care provided to their loved ones, others highlight areas needing improvement or share experiences of inadequate care.


    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Medication Management

    Personal Assistance

    24-hour Nursing Care

    Skilled Nursing

    RESTORE Therapy

    Short Term Rehab


    Services

    Laundry Services

    Housekeeping Services

    Social Services

    Medicare


    Activities

    Bingo

    Family and Community Events


    Community Amenities

    Salon / Barbershop

    Hair Salon

    Garden

    Outdoor Area

    Medical Center


    Room Amenities

    Home-like Atmosphere


    Dining

    Assistance at Mealtime

    Quality Nutrition Options

    Dietary Service


    Transportation

    Transportation



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 2
    Staffing rating: 1
    Quality measure rating: 2
    Long-term quality measure rating: 1
    Short-term quality measure rating: 2


    Nursing Home Overview

    Participation date: April 19, 2004
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 175
    Total current residents: 97
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 3
    Number of substantiated complaints: 11
    Number of payment denials: 3
    Number of fines: 9
    Total cost of fines: $238409


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-07-20 2022-08-26 F Emergency Preparedness Deficiencies Establish staff and initial training requirements.
    2022-07-20 2022-08-26 F Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2022-07-20 2022-08-26 E Smoke Deficiencies Provide properly protected cooking facilities.
    2022-07-20 2022-08-26 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2022-07-20 2022-08-26 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper storage of liquid oxygen.
    2021-06-17 2021-07-15 F Emergency Preparedness Deficiencies Develop and maintain an Emergency Preparedness Program (EP).
    2021-06-17 2021-07-16 F Emergency Preparedness Deficiencies Address patient/client population and determine types of services needed.
    2021-06-17 2021-07-15 F Emergency Preparedness Deficiencies Develop Emergency Preparedness policies and procedures.
    2021-06-17 2021-07-06 F Emergency Preparedness Deficiencies Establish procedures for tracking staff and patients during an emergency.
    2021-06-17 2021-07-06 F Emergency Preparedness Deficiencies Establish policies and procedures for volunteers.
    2021-06-17 2021-07-08 F Emergency Preparedness Deficiencies Create arrangements with other facilities to receive patients.
    2021-06-17 2021-07-14 F Emergency Preparedness Deficiencies Develop a communication plan.
    2021-06-17 2021-07-07 F Emergency Preparedness Deficiencies List the names and contact information of those in the facility.
    2021-06-17 2021-07-07 F Emergency Preparedness Deficiencies Provide emergency officials' contact information.
    2021-06-17 2021-07-07 F Emergency Preparedness Deficiencies Provide primary/alternate means for communication.
    2021-06-17 2021-07-08 F Emergency Preparedness Deficiencies Establish methods for sharing information.
    2021-06-17 2021-07-08 F Emergency Preparedness Deficiencies Provide a means of sharing information on occupancy/needs.
    2021-06-17 2021-07-14 F Emergency Preparedness Deficiencies Provide family notifications of emergency plan.
    2021-06-17 2021-07-14 F Emergency Preparedness Deficiencies Establish emergency prep training and testing.
    2021-06-17 2021-07-14 F Emergency Preparedness Deficiencies Establish staff and initial training requirements.
    2021-06-17 2021-07-09 F Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2021-06-17 2021-07-09 F Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2021-06-17 2021-07-03 E Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2021-06-17 2021-07-30 E Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2021-06-17 2021-07-02 E Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2021-06-17 2021-07-01 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2021-06-17 2021-06-29 E Gas, Vacuum, and Electrical Systems Deficiencies Ensure proper storage of liquid oxygen.
    2019-06-28 2019-07-19 F Smoke Deficiencies Have approved installation, maintenance and testing program for fire alarm systems.
    2019-06-28 2019-07-02 E Smoke Deficiencies Install an approved automatic sprinkler system.
    2019-06-28 2019-07-19 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2019-06-28 2019-07-15 E Smoke Deficiencies Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-01-18 2023-02-03 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-08-24 2022-09-21 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2022-08-24 2022-09-21 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2022-08-24 2022-09-21 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-07-26 2022-08-26 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-07-26 2022-08-26 D Quality of Life and Care Deficiencies Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
    2022-07-26 2022-08-26 J Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-07-26 2022-09-21 E Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2022-07-26 2022-08-26 F Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2022-07-26 2022-08-26 F Nursing and Physician Services Deficiencies Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    2022-07-26 2022-08-26 D Nutrition and Dietary Deficiencies Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
    2022-07-26 2022-08-26 F Administration Deficiencies Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
    2022-07-26 2022-09-21 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-06-24 2022-07-15 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-06-24 2022-07-15 E Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2022-05-02 2022-05-16 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-05-02 2022-05-16 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2022-02-14 2022-02-27 E Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2022-02-14 2022-02-27 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2022-02-14 2022-02-27 E Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2022-01-27 2022-02-16 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-01-27 2022-02-16 G Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2021-11-22 2021-12-14 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-11-22 2021-12-14 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-06-17 2021-07-07 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2021-06-17 2021-07-07 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2021-06-17 2021-07-07 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-06-17 2021-07-07 E Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2021-06-17 2021-07-07 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-06-17 2021-07-07 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2021-07-15 2021-07-23 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2021-07-15 2021-07-23 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2020-09-15 2020-12-11 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-06-27 2019-07-10 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    2019-06-27 2019-07-24 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2019-06-27 2019-07-24 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2019-06-27 2019-07-24 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-06-27 2019-07-24 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2019-06-27 2019-07-24 E Infection Control Deficiencies Provide and implement an infection prevention and control program.

    Fines

    Fine Date Fine Amount
    2019-06-27 $16,185
    2020-06-11 $13,000
    2020-09-15 $92,120
    2021-06-17 $15,000
    2021-07-05 $650
    2021-07-05 $655
    2021-07-12 $975
    2021-07-19 $1,300
    2021-11-22 $15,000
    2021-11-22 $9,750
    2022-01-10 $1,625
    2022-05-02 $19,890
    2022-05-02 $30,600
    2022-06-24 $97,094
    2022-06-24 $186,720

    Denials

    Denial Date Payment Denial Days
    2020-09-15 34
    2022-01-27 5
    2022-06-24 26

    What is in the Neighborhood

    General Area Overview
    • The closest city is Jacksonville which is 0.7 miles away and has a population of 19,103 (small town).
    • The average income is $57,860, which is average compared to other zip codes.
    • Weather
      • High Temperature: 77
      • Low Temperature: 30
      • Average Temperature: 55.9
      • Day Breakdown: The area gets 149 days of rain, 28 days of snow and 186 days of sun
      • Precipitation: 2.2 inches a year

    Health and Safety Overview
    • The crime rate is 5.97 per 100 people which is high compared to other cities.
      • Violent Crime: 1.64 incidents per 100 people
      • Property Crime: 3.01 incidents per 100 people
      • Drug-Related Crime: 0.62 incidents per 100 people
    • The average life expectancy in zip code is 77.64 years old, which is average compared to other zip codes.

    Click the button above to explore the neighborhood

    Supermarkets

    County Market
    0.9 miles away
    Aldi
    1.0 miles away
    Walmart Supercenter
    1.7 miles away
    Kroger
    21.8 miles away

    None Found

    None Found

    Banks

    Prairie State Bank & Trust
    0.5 miles away
    U.S. Bank
    0.6 miles away
    Jacksonville Savings Bank
    0.7 miles away
    BOS
    1.0 miles away
    CNB Bank
    1.0 miles away

    Hospitals

    Mental Health and Development Center
    0.8 miles away
    Passavant Area Hospital
    1.4 miles away

    Pharmacies

    Medicine Shoppe
    0.7 miles away
    Walgreens
    0.7 miles away
    CVS
    0.8 miles away

    None Found

    Parks

    Illinois College
    0.2 miles away
    Jacksonville
    0.4 miles away
    Duncan Park
    0.5 miles away
    Veterans Park
    0.5 miles away
    Central Park
    0.7 miles away

    None Found

    None Found

    Culture

    Strawn Art Gallery
    0.5 miles away

    Restaurants

    Pizza Hut
    0.5 miles away
    Ponderosa Steakhouse
    0.5 miles away
    Best Buffet
    0.6 miles away
    El Patron
    0.6 miles away
    Los Rancheros
    0.6 miles away

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    Google map of Heritage Health - Jacksonville, Illinois

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


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