📞 Call for pricing and availability: (800) 780-8101

Heartland Senior Living

101 Trowbridge Road, Neoga, IL 62447

Nursing Home
My image My image

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(217) 895-2665

Estimated Pricing

Studio
Estimated $7,657

Price Comparison

  • Average City Price: $7,657
  • Average State Price: $8,401
  • Average National Price: $7,508


  • Heartland Senior Living Description

    Heartland Senior Living is a community that offers nursing care and is about 12.4 miles outside the town of Mattoon, Illinois. Residents who live at the facility are able to choose from a range of studio room layouts.

    The community has an average rating of 7.1 out of 10 making it the highest rated community in the city. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


    Find a Senior Community that Best Fits Your Needs


    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Neoga


    Community Reviews

    8.6
    Heartland Senior Living
    Based on My Caring Plan's proprietary scoring, including 31 reviews across the web

    Ranking

  • Ranking in City: 1 out of 1 communities in Neoga
  • Ranking in State: 550 out of 1473 communities in IL
  • Care B

    Staff A



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Positive Reviews:

    • Many reviewers praise the facility for its wonderful staff, community, and residents, highlighting the caring and professional environment.
    • Several families have expressed gratitude for the compassionate care their loved ones received, mentioning the staff's dedication and the facility's cleanliness and activities.
    • Some reviews specifically commend the facility for being a great place to work, with a friendly and caring staff, and for being the best nursing home in the area according to both families and medical professionals.

    Negative Reviews:

    • There are concerns about the level of care, with one review mentioning a lack of proper safety measures during transfers and inadequate communication about medical procedures and results.
    • Another review criticizes the facility for alleged racial discrimination, claiming a lack of diversity among both staff and residents.
    • Some families have noticed a decline in care quality after the facility transitioned from a non-profit to a for-profit model, leading to trust issues and concerns about cost-cutting affecting resident care.
    • There are also complaints about the adequacy of staff in handling specific needs, especially during evening hours or for residents with conditions like Alzheimer's.

    Mixed Reviews:

    • While many reviews are overwhelmingly positive, praising the staff and the care provided, there are significant concerns about specific aspects of care, communication, and operational changes after ownership transitions.
    • Some reviewers have had to advocate strongly for their loved ones to ensure proper care, indicating variability in the experience of care depending on individual circumstances and needs.


    Reviews

    There are currently no reviews that were left on My Caring Plan

    Add a review to help others


    Connect with a Free Senior Living Advisor

    Our Senior Living Advisors are free and can guide you through the process of finding a new home. They can walk through the different options in your area as well as listen to your needs to make sure you find the right fit.


    Health

    Long-Term Care

    Rehabilitation

    Short-Term Care

    Litegait Therapy

    Omni-VR Therapy

    Hospice


    Services

    Respite Services


    Activities

    Weekly Outings

    Pet Therapy


    Community Amenities

    Independent Living


    Dining

    Restaurants

    Meals and Snacks



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 1
    Quality measure rating: 2
    Long-term quality measure rating: 3
    Short-term quality measure rating: 2


    Nursing Home Overview

    Participation date: Aug. 1, 2002
    Ownership type: For Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 71
    Total current residents: 60
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Both


    Facility Incident, Complaints and Fines

    Number of facility incidents: 8
    Number of substantiated complaints: 7
    Number of payment denials: 2
    Number of fines: 7
    Total cost of fines: $112094


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-05-24 2023-06-05 F Emergency Preparedness Deficiencies Establish staff and initial training requirements.
    2023-05-24 2023-06-05 F Smoke Deficiencies Follow proper procedures when the fire alarm was out of service for more than 4 hours.
    2023-05-24 2023-06-05 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2023-05-24 2023-06-05 F Smoke Deficiencies Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
    2023-05-24 2023-06-05 E Gas, Vacuum, and Electrical Systems Deficiencies Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
    2022-06-29 2022-07-18 F Emergency Preparedness Deficiencies Conduct risk assessment and an All-Hazards approach.
    2022-06-29 2022-07-18 F Emergency Preparedness Deficiencies Address patient/client population and determine types of services needed.
    2022-06-29 2022-07-18 F Emergency Preparedness Deficiencies Address subsistence needs for staff and patients.
    2022-06-29 2022-07-18 F Emergency Preparedness Deficiencies Establish procedures for tracking staff and patients during an emergency.
    2022-06-29 2022-07-18 F Emergency Preparedness Deficiencies Provide emergency officials' contact information.
    2022-06-29 2022-07-18 F Emergency Preparedness Deficiencies Provide primary/alternate means for communication.
    2022-06-29 2022-07-18 F Emergency Preparedness Deficiencies Provide a means of sharing information on occupancy/needs.
    2022-06-29 2022-07-18 F Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2022-06-29 2022-07-18 F Egress Deficiencies Have properly located and lighted "Exit" signs.
    2022-06-29 2022-07-18 F Smoke Deficiencies Inspect, test, and maintain automatic sprinkler systems.
    2022-06-29 2022-07-18 F Gas, Vacuum, and Electrical Systems Deficiencies Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
    2022-06-29 2022-07-18 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2021-05-14 2021-05-31 E Smoke Deficiencies Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
    2021-05-14 2021-05-31 F Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-04-03 2023-05-01 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-09-01 2022-09-15 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2023-05-17 2023-06-22 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2023-05-17 2023-06-22 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2023-05-17 2023-06-22 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2023-05-17 2023-06-22 G Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2023-05-17 2023-06-22 F Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2023-05-17 2023-06-23 D Nutrition and Dietary Deficiencies Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
    2023-05-17 2023-06-22 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2023-05-17 2023-06-23 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-09-28 2021-10-17 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2022-06-07 2022-08-26 J Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-03-30 2022-04-14 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-02-16 2022-03-11 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-09-08 2021-09-30 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-06-17 2022-08-05 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2022-06-17 2022-08-26 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-06-17 2022-08-05 E Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2022-06-17 2022-08-05 F Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2022-06-17 2022-08-05 F Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2022-06-17 2022-08-05 D Infection Control Deficiencies Implement a program that monitors antibiotic use.
    2021-06-09 2021-07-02 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2021-06-09 2021-07-02 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2021-05-27 2021-06-29 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2021-04-29 2021-05-27 D Resident Rights Deficiencies Keep residents' personal and medical records private and confidential.
    2021-04-29 2021-05-27 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2021-04-29 2021-05-27 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2021-04-29 2021-05-27 D Pharmacy Service Deficiencies Ensure that residents are free from significant medication errors.
    2021-04-22 2021-05-14 D Quality of Life and Care Deficiencies Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
    2020-08-12 2020-08-28 F Resident Rights Deficiencies Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
    2020-08-12 2020-08-28 F Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2020-08-12 2020-08-28 F Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2020-08-12 2020-08-28 F Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2020-08-12 2020-08-28 F Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2020-08-12 2020-08-28 F Freedom from Abuse, Neglect, and Exploitation Deficiencies Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
    2021-04-22 2021-05-14 D Resident Rights Deficiencies Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
    2021-04-22 2021-05-14 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2021-04-22 2021-05-14 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2021-04-22 2021-05-14 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2021-04-22 2021-05-14 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-04-22 2021-05-14 G Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2021-04-22 2021-05-14 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2021-04-22 2021-05-14 D Quality of Life and Care Deficiencies Provide for the safe, appropriate administration of IV fluids for a resident when needed.
    2021-04-22 2021-05-14 D Quality of Life and Care Deficiencies Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
    2021-04-22 2021-05-14 F Nursing and Physician Services Deficiencies Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
    2021-04-22 2021-05-14 F Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2021-04-22 2021-05-14 C Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-04-22 2021-05-14 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Fines

    Fine Date Fine Amount
    2020-11-16 $650
    2020-11-23 $975
    2020-11-30 $1,300
    2022-02-16 $7,706
    2022-02-16 $11,855
    2022-03-30 $22,960
    2022-06-07 $17,205
    2022-06-07 $67,320
    2022-06-07 $11,183

    Denials

    Denial Date Payment Denial Days
    2021-04-22 43
    2022-06-07 75

    What is in the Neighborhood

    General Area Overview
    • The closest city is Mattoon which is 12.4 miles away and has a population of 18,113 (small town).
    • The average income is $62,817, which is average compared to other zip codes.
    • Weather
      • High Temperature: 77
      • Low Temperature: 31
      • Average Temperature: 56.1
      • Day Breakdown: The area gets 143 days of rain, 22 days of snow and 198 days of sun
      • Precipitation: 1.3 inches a year

    Health and Safety Overview
    • The crime rate is 4.83 per 100 people which is high compared to other cities.
      • Violent Crime: 1.46 incidents per 100 people
      • Property Crime: 1.02 incidents per 100 people
      • Drug-Related Crime: 1.46 incidents per 100 people
    • The average life expectancy in zip code is 78.27 years old, which is average compared to other zip codes.

    Click the button above to explore the neighborhood

    Supermarkets

    IGA
    0.3 miles away
    Walmart Supercenter
    13.0 miles away
    Aldi
    13.3 miles away
    Hobby Lobby
    13.9 miles away
    County Market
    18.6 miles away

    Transportation

    Mattoon
    12.3 miles away
    Effingham
    14.6 miles away

    None Found

    Banks

    Bank
    0.3 miles away
    US Bank
    11.1 miles away
    U.S. Bank
    12.3 miles away
    Teutopolis Sate Bank
    12.7 miles away
    Bank of America
    12.8 miles away

    Hospitals

    Saint Anthony's Memorial Hospital
    14.0 miles away
    Sarah Bush Lincoln Health Center
    15.2 miles away
    HSHS Good Shepherd Hospital
    19.7 miles away

    Pharmacies

    Save More Pharmacy
    0.3 miles away
    Walgreens
    12.7 miles away
    CVS Pharmacy
    18.5 miles away

    None Found

    Parks

    Jennings Park
    0.3 miles away
    Coles County
    4.1 miles away
    Sigel Community Park
    6.7 miles away
    Stewardson City Park
    10.0 miles away
    Old State Mobile Home Village
    10.5 miles away

    None Found

    Shopping

    Cross County Mall
    13.1 miles away
    Village Square Mall
    15.4 miles away

    Culture

    Burgess-Osborne Auditorium
    12.1 miles away
    Effingham Performance Center
    13.9 miles away
    Doudna Fine Arts Center
    18.9 miles away
    Tarble Arts Center
    18.9 miles away

    Restaurants

    Villa on 45
    0.3 miles away
    Burger King
    12.2 miles away
    Pizza Hut
    12.4 miles away
    Monical's Pizza
    12.5 miles away
    Kountry Kitchen
    12.8 miles away

    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.


    Google map of Heartland Senior Living

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



    Senior Housing Articles

    How to pay for assisted living

    Assisted living may be an excellent option for you or a loved one. You may have chosen this senior housing option to maintain your independence and boost your social life, while getting some daily help with tasks...

    Read More
    Independent Living vs. Assisted Living

    Senior housing can be a tough choice. You’ll want to find the best fit for your current and future needs...

    Read More
    Assisted Living vs. Nursing Homes

    Finding the right senior housing is no easy feat. In particular, it’s challenging to know what your loved one’s needs are now – and what they’ll be in the future...

    Read More