Friendship Village Sunset Hills

Reviews of the senior living facility present a mixed picture, highlighting both strengths and challenges. Some employees and residents have raised concerns about staffing levels, response times to call lights, and management practices. One employee described the facility as understaffed, with call lights often ignored and a lack of adherence to policies, leading to potential neglect and risk to residents. They also mentioned inconsistencies in care plans and a lack of accountability among nursing staff.

On the other hand, many reviews praise the facility for its cleanliness, friendly staff, and the range of activities available for residents. The food quality and accommodation have been described as good, and the security staff is noted for their friendliness and care. Residents and their families appreciate the life-care plan offered, ensuring a continuum of care across different health stages. The facility's environment, including its maintenance and dining options, has been commended, and the social and physical activities available are appreciated for enhancing the quality of life for residents.

Some reviews express dissatisfaction with management and professional conduct, mentioning issues such as unprofessional behavior and unfair treatment of employees. However, there are also positive employee experiences shared, highlighting opportunities for growth, mentorship, and a caring attitude towards residents.

Overall, while there are areas for improvement, particularly in staffing and management practices, many residents and their families have had positive experiences, valuing the community's amenities, care options, and the sense of security it provides.