📞 Call for pricing and availability: (800) 780-8101

Charlene Manor Extended Care Facility

130 Colrain Road, Greenfield, MA 01301

Memory Care Nursing Home Respite Care Skilled Nursing Rehabilitation
My image My image

For Pricing & Availability

(800) 780-8101

To Reach a Resident

(413) 774-3724

Estimated Pricing

Studio
Estimated $5,419

Price Comparison

  • Average City Price: $5,422
  • Average State Price: $5,981
  • Average National Price: $5,673


  • Charlene Manor Extended Care Facility Description

    Charlene Manor Extended Care Facility is a community that offers memory care, nursing care, respite care, skilled nursing and rehabilitation and is located in the town of Greenfield, Massachusetts. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.

    The community has an average rating of 5.7 out of 10 making it the 4th highest rated community in the city out of 4 communities. See more information on reviews.

    The Nursing Home at this community has a 3 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101


    Find a Senior Community that Best Fits Your Needs


    Care Types at Community

    This community offers the following types of care

    Memory Care

    Memory care offers specialized support for seniors with Alzheimer's and dementia, focusing on safety, personalized care, and enhancing life quality.

    View other Memory Care communities in Greenfield

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in Greenfield

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in Greenfield


    Community Reviews

    5.7
    Charlene Manor Extended Care Facility
    Based on My Caring Plan's proprietary scoring, including 19 reviews across the web

    Ranking

  • Ranking in City: 4 out of 4 communities in Greenfield
  • Ranking in State: 592 out of 664 communities in MA
  • Care A



    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Volunteer Experience: A former volunteer reflects on their time 10 years ago, noting the presence of great workers but unable to comment on the current state.

    Exceptional Aid: A family expresses gratitude towards an aid who provided exceptional care and support, contrasting with difficulties faced with other staff regarding basic needs.

    Insufficient Care for Bariatric Patient: A reviewer reports inadequate facilities and slow response times for a bariatric patient, highlighting staffing issues and neglect.

    Positive Comparison: Charlene Manor is praised for its superior care compared to a for-profit nursing facility, with a family member's needs consistently met over four years.

    Thank You Card: A patient discharged in December 2017 thanks the rehab staff for their professional, supportive, and encouraging care.

    Criticism of Care Facility: A review describes the facility as having a persistent unpleasant odor, incompetent nursing staff, and a lack of available assistance.

    Neglect and Safety Concerns: A friend reports multiple incidents of neglect and safety concerns at Charlene Manor, including falls, unclean conditions, and unresolved issues.

    Work Environment Complaint: A former employee criticizes the workplace for racism and a lack of care.

    Poor Facility Conditions: The physical state of the facilities is described as depressing and neglected, with outdated and damaged interiors.


    Reviews

    There are currently no reviews that were left on My Caring Plan

    Add a review to help others


    Connect with a Free Senior Living Advisor

    Our Senior Living Advisors are free and can guide you through the process of finding a new home. They can walk through the different options in your area as well as listen to your needs to make sure you find the right fit.


    Health

    24-hour skilled nursing teams

    Specialized clinical capabilities

    Occupational therapy

    Physical therapy

    Speech therapy

    Assistance with activities of daily living


    Services

    24-hour nursing care and supervision

    Occupational, physical and speech therapies

    Therapy services

    Specialty services


    Activities

    Activities programming

    Enriching activities and outings

    Live entertainment

    Book club

    Movies

    Community events


    Community Amenities

    Beauty/barber shop

    Welcoming lobby

    Two enclosed courtyards

    Library

    Day rooms

    Rehabilitation gym


    Room Amenities

    Bathroom equipped with accessibility features

    Flat-screen television

    Free DIRECTV

    Free telephone service

    Free Wi-Fi

    Flat-screen TVs


    Dining

    Delicious, nutritious meals and snacks

    Specialized and modified diets

    Alternative menu

    Dining room

    Dining experiences


    Pet

    Pet therapy

    Manicures

    Grooming



    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 3
    Health inspection rating: 3
    Staffing rating: 3
    Quality measure rating: 3
    Long-term quality measure rating: 3
    Short-term quality measure rating: 3


    Nursing Home Overview

    Participation date: Nov. 22, 1988
    Ownership type: Non Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 123
    Total current residents: 116
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident


    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 2
    Number of payment denials: 0
    Number of fines: 2
    Total cost of fines: $47541


    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-04-06 2022-04-18 D Miscellaneous Deficiencies Have restrictions on the use of portable space heaters.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2022-03-30 2022-05-12 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2022-03-30 2022-05-12 D Resident Rights Deficiencies Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
    2022-03-30 2022-05-12 D Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2022-03-30 2022-05-12 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2022-03-30 2022-05-12 B Resident Assessment and Care Planning Deficiencies Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    2022-03-30 2022-05-12 E Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2022-03-30 2022-05-12 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2022-03-30 2022-05-12 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2022-03-30 2022-05-12 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2022-03-30 2022-05-12 D Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2022-03-30 2022-05-12 D Quality of Life and Care Deficiencies Provide appropriate treatment and care according to orders, resident’s preferences and goals.
    2022-03-30 2022-05-12 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2022-03-30 2022-05-12 D Quality of Life and Care Deficiencies Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
    2022-03-30 2022-05-12 D Pharmacy Service Deficiencies Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
    2022-03-30 2022-05-12 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2022-01-04 2022-02-15 D Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2022-01-04 2022-02-15 G Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2022-01-04 2022-02-15 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2022-01-04 2022-02-15 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to ensure (1) employees report any suspicion of a crime against any resident, according to timelines; (2) post the notice of employee rights; and (3) prohibit and prevent retaliation for reporting.
    2022-01-04 2022-02-15 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-10-04 2019-10-23 B Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2019-10-04 2019-10-25 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-10-04 2019-10-25 D Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2019-10-04 2019-10-25 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2020-08-12 2020-09-27 E Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-07-30 2021-09-13 G Resident Rights Deficiencies Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
    2021-07-30 2021-09-13 G Quality of Life and Care Deficiencies Provide safe, appropriate pain management for a resident who requires such services.
    2021-07-30 2021-09-13 D Nursing and Physician Services Deficiencies Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
    2018-07-17 2018-08-31 D Resident Assessment and Care Planning Deficiencies Assure that each resident’s assessment is updated at least once every 3 months.
    2018-07-17 2018-08-31 D Resident Assessment and Care Planning Deficiencies Ensure each resident receives an accurate assessment.
    2018-07-17 2018-08-31 E Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2018-07-17 2018-08-31 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2018-07-17 2018-08-31 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2018-07-17 2018-08-31 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2018-07-17 2018-08-31 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2018-07-17 2018-08-31 D Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2018-07-17 2018-08-31 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2018-07-17 2018-08-31 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2018-07-17 2018-08-31 D Infection Control Deficiencies Provide and implement an infection prevention and control program.

    Fines

    Fine Date Fine Amount
    2021-07-30 $22,320
    2021-07-30 $14,686
    2021-07-30 $14,508
    2022-01-04 $33,033

    What is in the Neighborhood

    General Area Overview
    • The closest city is Greenfield which is 1.2 miles away and has a population of 19,753 (small town).
    • The average income is $57,115, which is average compared to other zip codes.
    • Weather
      • High Temperature: 76
      • Low Temperature: 27
      • Average Temperature: 50.9
      • Day Breakdown: The area gets 140 days of rain, 45 days of snow and 179 days of sun
      • Precipitation: 2.1 inches a year

    Health and Safety Overview
    • The crime rate is 4.46 per 100 people which is high compared to other cities.
      • Violent Crime: 1.17 incidents per 100 people
      • Property Crime: 2.55 incidents per 100 people
      • Drug-Related Crime: 0.37 incidents per 100 people
    • The average life expectancy in zip code is 80.88 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 151.0, Moderate Days 30.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    BJ's Wholesale Club
    0.2 miles away
    Foster's Supermarket
    0.7 miles away
    Barn Grocery
    0.8 miles away
    Green Fields Market
    1.0 miles away
    Keystone Market
    5.9 miles away

    Transportation

    Greenfield
    1.2 miles away

    Bus Stations

    Big Y Plaza
    0.4 miles away
    The Home Depot
    0.5 miles away
    Greenfield Gardens
    0.6 miles away
    Greenfield Community College
    0.6 miles away
    Elm Terrace
    0.7 miles away

    Banks

    Franklin First Federal Credit Union
    0.6 miles away
    Greenfield Savings Bank
    1.2 miles away
    People's United Bank
    1.2 miles away
    Greenfield Co-operative Bank
    1.5 miles away
    Florence Savings Bank
    14.7 miles away

    Hospitals

    Clinical Support Options
    1.0 miles away
    VA Greenfield Clinic
    1.0 miles away
    Baystate Franklin Medical Center
    1.5 miles away
    Farren Care Center
    2.3 miles away
    VA Medical Center
    16.8 miles away

    Pharmacies

    Rite Aid
    1.0 miles away
    CVS
    1.3 miles away
    Walgreens
    1.4 miles away
    Baker Pharmacy
    5.9 miles away
    CVS Pharmacy
    15.7 miles away

    Dentists

    Demaio Orthodontics
    15.6 miles away
    Rigali and Walder Orthodontics
    15.6 miles away
    Amherst Dental Group
    16.0 miles away
    Aspen Dental
    16.5 miles away
    River Valley Dental
    17.2 miles away

    Parks

    Hillside Park
    0.7 miles away
    Greenfield
    1.1 miles away
    Veterans Mall
    1.1 miles away
    Greenfield Energy Park
    1.1 miles away
    Lunt Field
    1.4 miles away

    None Found

    Shopping

    Hampshire Mall
    16.6 miles away
    Mountain Farms Mall
    16.8 miles away
    Thornes Marketplace
    18.8 miles away

    Culture

    Shea Theater Arts Center
    3.6 miles away
    Salmon Falls
    6.1 miles away
    Bowker Auditorium
    14.6 miles away
    Rand Theater
    14.9 miles away
    Mahar Auditorium
    15.0 miles away

    Restaurants

    Applebee's
    0.5 miles away
    Mesa Verde
    1.1 miles away
    Thai Blue Ginger
    1.2 miles away
    The Greenfield Grille
    1.2 miles away
    Magpie Woodfired Pizzeria
    1.2 miles away

    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.


    Google map of Charlene Manor Extended Care Facility

    Disclaimer

    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.


    Get exact pricing & check availability

    By clicking "Get Exact Costs" you agree to our Terms of Use and Privacy Policy. You also consent to receive texts and calls, which may be autodialed, from us and our partner providers; however, your consent is not a condition to using our service.



    Senior Housing Articles

    How to pay for assisted living

    Assisted living may be an excellent option for you or a loved one. You may have chosen this senior housing option to maintain your independence and boost your social life, while getting some daily help with tasks...

    Read More
    Independent Living vs. Assisted Living

    Senior housing can be a tough choice. You’ll want to find the best fit for your current and future needs...

    Read More
    Assisted Living vs. Nursing Homes

    Finding the right senior housing is no easy feat. In particular, it’s challenging to know what your loved one’s needs are now – and what they’ll be in the future...

    Read More