Zerbe Sisters Nursing Center

Reviews of the senior living facility present a mixed picture, with many praising the care and environment, while others express significant concerns.

• Several reviewers commend the staff for being wonderful, kind, and caring, even when faced with demanding behavior. The facility is noted for its cleanliness, spacious apartments, and engaging activities, including trips prior to the pandemic.
• Despite challenges posed by COVID-19, some family members appreciate the efforts made to keep residents safe and socially engaged, though restrictions on visits are a point of contention.
• On the downside, there are reports of understaffing leading to inadequate care, with some residents experiencing discomfort and neglect in their final days. Complaints include a lack of empathy and understanding from some staff members, particularly regarding pain management and medical needs.
• Discrimination and unprofessional behavior by management and staff are mentioned, alongside a high turnover rate and a lack of support for employees. Concerns about safety and cultural division within the workplace are also raised.
• However, many positive experiences are shared, highlighting friendly and caring staff, clean and beautiful facilities, and a family-like atmosphere. The personal connections between staff and residents, as well as the care provided, are frequently praised.
• Financial and administrative issues, such as low pay for med techs despite their responsibilities and a lack of growth opportunities, are criticized. The high staff turnover and organizational problems are noted as impacting the quality of care.

In summary, while many find the facility to be a caring and pleasant environment for their loved ones, significant concerns about staffing, management, and the quality of care need to be addressed.