Zen Senior Living

Positive Feedback:

• Residents appreciate the timely and friendly service, especially highlighting the maintenance team's quick response to service requests.
• The staff, including specific mentions of Martina and Arturo, are praised for being responsive, pleasant, and helpful, particularly in assisting with transitions and addressing residents' needs.
• The community is described as quiet, comfortable, friendly, and well-maintained, with great amenities and a location that is convenient to everything.
• Many residents enjoy the natural surroundings, noting the trees and birds, and overall find the living experience to be peaceful and satisfactory.

Negative Feedback:

• One resident experienced multiple maintenance issues, including a smelly dishwasher, a poorly fitting screen door, untrimmed trees, a malfunctioning refrigerator, and plaster falling from the ceiling. They also reported dust issues from the vents affecting their health and expressed a feeling of being ignored by management.
• Another resident noted dissatisfaction with annual rent increases and a lack of communication regarding the availability of a smaller apartment.

General Observations:

• The community is generally perceived as a great place to live, with many residents recommending it to others.
• Visitors and relatives of residents have observed friendly neighbors, well-maintained grounds, and overall positive living conditions.