Zelma Lacey House

Residents and their families have shared a range of experiences at Zelma Lacey House of Charlestown. Many express satisfaction with the care and services provided, highlighting the community's cleanliness, the variety of activities available, and the friendly, long-term staff. The dining options are appreciated for their quality and the homey, comfortable environment of the dining area.

Several reviews note the community's convenient location, close to shopping centers and Boston, enhancing its appeal with easy access to city amenities and major hospitals. The outdoor spaces, including a garden and landscaped patio, are also well-received.

However, some reviews raise concerns about the facility's handling of financial arrangements and care for residents with more challenging health conditions. One review criticized the community for not accommodating a resident's financial situation through Mass Health benefits, while another shared a negative experience related to the care and subsequent removal of a resident with dementia.

Despite these concerns, many families express gratitude for the compassionate care their relatives receive, emphasizing the sense of community and the staff's dedication to making residents feel at home. The facility is praised for its efforts to include all residents in activities, regardless of their physical or cognitive limitations, and for creating a supportive environment for both residents and their families.

Overall, Zelma Lacey House of Charlestown receives mixed reviews, with many highlighting its positive aspects and a few pointing out areas for improvement, particularly in financial and care management for residents with significant health issues.