Wyndemere Assisted Living

Positive Reviews:

• Wyndemere is highly praised for its exceptional care, especially for residents with advanced dementia. Staff are knowledgeable and keep families informed, treating residents with great affection.
• Memory care residents receive excellent care, with appropriate daily activities and attention to safety and needs.
• Despite COVID-19 restrictions, staff facilitate virtual visits and respond quickly to communication, ensuring residents are well cared for.
• The care team is described as amazing, creating a warm and caring community where residents develop friendships and receive fantastic care.
• Facility cleanliness, compassionate staff, and personalized resident rooms are highlighted. The facility takes COVID-19 precautions seriously and offers outdoor spaces for residents.
• Significant improvements noted with new staff and leadership, transforming the facility into a more positive environment.
• New management has been credited with greatly improving the quality of care and attention to residents.
• Positive changes in management have led to improved ratings and feedback from families, with a focus on quality care and resident happiness.

Negative Reviews:

• One reviewer experienced a threatening message from another individual related to a negative review, but acknowledged improvements at the facility.
• Concerns about neglect, incompetency, and poor leadership were raised, with specific incidents of unattended residents and medication errors.
• Another reviewer expressed sadness over their mother not being treated properly or with respect, citing issues with personal care and safety.

Overall:

Wyndemere has received a mix of reviews, with recent feedback highlighting significant improvements in care, staff, and management. Families appreciate the compassionate care, attention to resident needs, and the facility's efforts to create a welcoming and safe environment. While there have been negative experiences, the recent changes seem to have positively impacted the quality of care and family satisfaction.