Woodland Village – Brighton

Positive Reviews:

• Residents receive excellent care, with staff described as devoted, caring, and always willing to help with a smile.
• Many reviewers highlight the welcoming and cheerful atmosphere, making both residents and visitors feel comfortable and appreciated.
• The transition from independent to assisted living is smooth, with staff going above and beyond to accommodate residents' needs.
• The community is praised for its beautiful grounds, engaging activities, and the quality of its food, which is made from scratch.
• Staff dedication is a recurring theme, with many noting their commitment to providing exceptional care and making residents feel like family.
• External companies, such as moving services, commend the facility for its well-maintained environment and the staff's professionalism.

Negative Reviews:

• One review mentions a decline in care and food quality over the past year, with staff described as unkind, particularly highlighting a disappointing experience on Father's Day.
• Concerns about the work environment and management practices, including allegations of racism and intimidation towards staff.
• Some reviews express dissatisfaction with the facility's policies and the level of care provided to residents.

Overall:

While many reviews of Woodland Village are overwhelmingly positive, praising the staff's dedication, the quality of care, and the facility's environment, there are a few negative experiences and serious concerns raised about management practices and the quality of care in some instances.