Woodland Terrace Of New Palestine

Reviews for Woodland Terrace reveal a mixed bag of experiences. Some reviewers express frustration with the staff's lack of compassion and professionalism, especially during COVID, highlighting a need for improved interaction and customer service training. Concerns were also raised about charges for services not rendered and difficulties in recovering deposits, suggesting potential issues with transparency and communication.

On the flip side, many reviews praise the community for its engaging activities, exceptional care, and welcoming atmosphere. The staff is frequently described as kind, caring, and dedicated to the well-being of residents. The community's involvement in local events and support for local businesses is also commended. The dining experience, with its open-to-public dining room and high-quality food, receives special mention.

Residents and their families appreciate the wide range of activities, the clean and safe environment, and the sense of community fostered by both staff and fellow residents. The facility's amenities, including a spa and various recreational activities, contribute to a luxurious living experience likened to a high-end hotel. The location's convenience and the peace of mind it offers to families are also highlighted.

However, some reviews caution potential residents and their families about unexpected fees and the challenge of securing refunds, urging due diligence. Despite these concerns, many reviewers recommend Woodland Terrace for its compassionate care, vibrant community life, and the quality of its facilities and services.