Woodhaven Care Center

Negative Experiences:

• Long wait times for pain medication, bathroom assistance, and response to call bells, with reports of waits ranging from 2 to 3 hours.
• Staff described as unfriendly, unkind, and unprofessional, with negative attitudes prevalent among CNA's, nursing staff, and other employees.
• Complaints about being understaffed, leading to poor patient care and treatment.
• Several reviewers reported witnessing or experiencing neglect, lack of compassion, and inadequate response to patient needs, including serious allegations of mistreatment and negligence.
• Some employees, including dietary aides and laundry aides, found the work environment stressful and not worth the compensation due to negative and unprofessional behavior from colleagues.

Positive Experiences:

• Some families reported excellent care, particularly highlighting clean facilities, professional staff, and good communication regarding patient updates.
• Positive remarks about the food and the availability of virtual and window visits to maintain connections with loved ones.
• Therapy departments (OT, PT, speech, respiratory) received high praise for their kindness, professionalism, and effective treatment outcomes.
• Staff in some cases described as friendly, welcoming, and helpful, with a clean facility and a variety of activities for residents.
• Agency nurses and visitors noted some residents appeared comfortable and happy, with helpful aides and kind administration.

Mixed Experiences:

• While management received some positive feedback, the majority of concerns were directed towards the behavior and attitude of the nursing and support staff.
• Experiences varied significantly, with some families and employees reporting highly positive interactions and care, and others describing deeply troubling issues.