Winthrop Court

Positive Reviews:

• Residents and their families appreciate the cleanliness, the beautiful courtyard, and the large, handicap-accessible bathrooms.
• The community is praised for its three meals a day, with comparisons to high-quality restaurant food.
• Staff are noted for their personal care and understanding, especially for residents with serious health conditions like stage 4 stomach cancer.
• Many reviews highlight the sense of family and community among residents and staff, with a special mention of the support during difficult times.
• Activities, bus service to doctors, and overall care are highly rated, making residents feel special and well-looked after.
• The new memory care facility is described as wonderful, with first-class staff and residents.
• Location is considered perfect, close to shopping and doctor's offices, with great food service and menus.

Negative Reviews:

• One review mentions a significant issue with billing and care, stating that costs increase while the level of care decreases.
• Communication with the facility is described as challenging, with staff being rude when concerns are expressed.
• There are complaints about the handling of residents who are at risk of falling, including an incident leading to hospitalization and the need for relocation.

Mixed Feedback:

• While many reviews praise the facility for its care, community, and staff, there are concerns about specific issues like billing practices and communication.
• The majority of feedback is overwhelmingly positive, focusing on the caring nature of the staff, the quality of the facilities, and the strong sense of community.