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Windsor Nursing & Retirement Home

265 N Main St, South Yarmouth, MA 02664

Nursing Home Respite Care Skilled Nursing Rehabilitation
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(800) 780-8101
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For Pricing & Availability

(800) 780-8101

To Reach a Resident

(508) 394-3514

Estimated Pricing

Studio
Estimated $7,303

Price Comparison

  • Average City Price: $7,303
  • Average State Price: $7,915
  • Average National Price: $7,508

    • Windsor Nursing & Retirement Home Description

    Windsor Nursing & Retirement Home is a community that offers nursing care, respite care, skilled nursing and rehabilitation and is located in the town of South Yarmouth, Massachusetts. Residents who live at the facility are able to choose from a range of studio and semi-private or share or companion room layouts.

    The community has an average rating of 7.6 out of 10 making it the highest rated community in the city. See more information on reviews.

    The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.

    To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.

    For pricing & availability call (800) 780-8101

    Find a Senior Community that Best Fits Your Needs

    Care Types at Community

    This community offers the following types of care

    Nursing Home

    Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.

    View other Nursing Home communities in South Yarmouth

    Skilled Nursing

    Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.

    View other Skilled Nursing communities in South Yarmouth

    Community Reviews

    7.6
    Windsor Nursing & Retirement Home
    Based on My Caring Plan's proprietary scoring, including 19 reviews across the web

    Ranking

  • Ranking in City: 1 out of 1 communities in South Yarmouth
  • Ranking in State: 398 out of 664 communities in MA

    • Care A

    Staff A

    Review Summary

    The following is an AI generated summary of the reviews of the community from across the web.

    Positive Reviews:

    • Many reviewers praised the care and attention their family members received at Windsor, highlighting the staff's kindness, compassion, and professionalism.
    • Several reviews mentioned the facility's cleanliness, good food, and the variety of activities available for residents.
    • One reviewer was particularly impressed by the personal service their brother received, noting that staff members went out of their way to provide clothes and avoid unnecessary medication.
    • Another review highlighted the superb care and service, mentioning the high-quality meals and the long tenure of some staff members as indicators of a positive environment.
    • Some reviewers felt grateful for the support and care provided during difficult times, emphasizing the staff's kindness and the facility's role in their family members' recovery.

    Negative Reviews:

    • Several reviewers expressed dissatisfaction with the level of communication and privacy, and one mentioned a lack of physical therapy.
    • Complaints about cleanliness and the facility's appearance were noted, with one reviewer describing it as looking like an "old run down motel."
    • There were concerns about the treatment of residents, with one reviewer alleging that their loved one was talked down to and ignored.
    • Some reviews simply advised against sending loved ones to Windsor, with one stating it was "probably not the worst but a close second."

    Mixed Feedback:

    While many reviews were positive, praising the staff and the care provided, there were significant concerns raised about communication, cleanliness, and resident treatment. Prospective clients might consider these mixed reviews carefully and possibly visit the facility to form their own opinion.

    Reviews

    There are currently no reviews that were left on My Caring Plan

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    Health

    Cardiac Recovery

    Complex Medical Care

    Diabetes Management

    Colostomy Care

    Feeding Tube Services Including G-tubes And Dobhoff Nasal Gastric Tubes

    IV Therapy

    Services

    Around-the-clock Nursing Care

    Grooming

    Dressing

    Medications

    Therapy Services

    Dietitian

    Activities

    Lectures

    Bingo

    Movies

    Ice Cream Socials

    Trivia

    Outings

    Community Amenities

    24-hour Nursing Care And Supervision

    Dedicated Short-term Rehabilitation Wing With Private Entrance

    Beauty/Barber Shop

    Sitting Areas

    Enclosed Courtyard

    Large Activities Room

    Room Amenities

    Bathroom Equipped With Accessibility Features

    Flat-screen Television With Free DIRECTV®

    Free Telephone Service

    Free Wi-Fi

    Central Air Conditioning

    Dining

    Delicious, Nutritious Meals And Snacks

    Modified Diets

    Special Diets

    Complimentary Guest Meals

    Beautifully Renovated Dining Room

    Chef

    Information from Centers for Medicare & Medicaid Services

    Nursing Home Ratings

    Overall rating: 1
    Health inspection rating: 1
    Staffing rating: 2
    Quality measure rating: 1
    Long-term quality measure rating: 1
    Short-term quality measure rating: 2

    Nursing Home Overview

    Participation date: July 1, 1989
    Ownership type: Non Profit
    Provider type: Medicare and Medicaid
    Nursing home capacity: 120
    Total current residents: 93
    Facility is located in a hospital: No
    Automatic sprinkler system: Yes
    Resident and family council: Resident

    Facility Incident, Complaints and Fines

    Number of facility incidents: 0
    Number of substantiated complaints: 1
    Number of payment denials: 0
    Number of fines: 4
    Total cost of fines: $70218

    The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    The Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.

    The graph below shows information from this Nursing Home as well as State and National averages over time.

    Use the dropdown below to view each data point

    Health and Fire Safety Deficiencies

    The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.

    Scope
    Severity of Deficiency Isolated Pattern Widespread
    Immediate jeopardy to resident health or safety J K L
    Actual harm that is not immediate jeopardy G H I
    No actual harm with potential for more than minimal harm that is not immediate jeopardy D E F
    No actual harm with potential for minimal harm A B C

    Fire Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2021-04-21 2021-05-31 C Emergency Preparedness Deficiencies List the names and contact information of those in the facility.
    2021-04-21 2021-05-31 C Emergency Preparedness Deficiencies Conduct testing and exercise requirements.
    2021-04-21 2021-05-31 E Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2021-04-21 2021-05-31 E Miscellaneous Deficiencies Have simulated fire drills held at unexpected times.
    2021-04-21 2021-05-31 C Miscellaneous Deficiencies To conduct inspection, testing and maintenance of fire doors by qualified individuals.
    2021-04-21 2021-05-31 E Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2019-09-25 2019-10-31 C Emergency Preparedness Deficiencies Establish roles under a Waiver declared by secretary.
    2019-09-25 2019-11-09 F Emergency Preparedness Deficiencies Implement emergency and standby power systems.
    2019-09-25 2019-11-09 F Smoke Deficiencies Install a fire alarm system that can be heard throughout the facility.
    2019-09-25 2019-11-09 D Smoke Deficiencies Install an approved automatic sprinkler system.
    2019-09-25 2019-11-09 F Gas, Vacuum, and Electrical Systems Deficiencies Have a battery powered remote alarm panel in a location accessible by operating personnel.
    2019-09-25 2019-11-09 F Gas, Vacuum, and Electrical Systems Deficiencies Have generator or other power source capable of supplying service within 10 seconds.
    2018-07-18 2018-08-17 C Emergency Preparedness Deficiencies Establish staff and initial training requirements.
    2018-07-18 2018-08-16 C Smoke Deficiencies Install corridor and hallway doors that block smoke.
    2018-07-18 2018-07-26 C Services Deficiencies Have an externally vented heating system.
    2018-07-18 2018-08-10 C Gas, Vacuum, and Electrical Systems Deficiencies Meet requirements for the installation and maintenance of electrical systems.
    2018-07-18 2018-07-26 B Gas, Vacuum, and Electrical Systems Deficiencies Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Health Safety Deficiencies

    Survey Date Correction Date Letter Category Description
    2023-03-13 2023-03-22 D Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2023-06-01 2023-06-30 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2022-10-04 2022-10-03 G Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2022-10-04 2022-10-18 D Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2021-04-14 2021-06-15 D Resident Rights Deficiencies Ensure that residents are fully informed and understand their health status, care and treatments.
    2021-04-14 2021-06-15 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2021-04-14 2021-06-01 F Resident Rights Deficiencies Honor the resident's right to organize and participate in resident/family groups in the facility.
    2021-04-14 2021-06-01 E Resident Rights Deficiencies Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    2021-04-14 2021-06-01 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Develop and implement policies and procedures to prevent abuse, neglect, and theft.
    2021-04-14 2021-06-01 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2021-04-14 2021-06-01 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2021-04-14 2021-06-01 D Resident Assessment and Care Planning Deficiencies Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
    2021-04-14 2021-06-01 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2021-04-14 2021-06-01 G Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2021-04-14 2021-06-01 D Quality of Life and Care Deficiencies Provide appropriate foot care.
    2021-04-14 2021-06-01 E Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2021-04-14 2021-06-01 D Quality of Life and Care Deficiencies Provide safe and appropriate respiratory care for a resident when needed.
    2021-04-14 2021-06-01 D Quality of Life and Care Deficiencies Provide safe, appropriate dialysis care/services for a resident who requires such services.
    2021-04-14 2021-06-01 E Pharmacy Service Deficiencies Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
    2021-04-14 2021-06-01 D Pharmacy Service Deficiencies Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
    2021-04-14 2021-06-01 E Pharmacy Service Deficiencies Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
    2021-04-14 2021-06-01 D Administration Deficiencies Provide timely, quality laboratory services/tests to meet the needs of residents.
    2021-04-14 2021-06-11 F Administration Deficiencies Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies.
    2021-04-14 2021-06-01 F Infection Control Deficiencies Provide and implement an infection prevention and control program.
    2021-04-14 2021-06-01 F Infection Control Deficiencies Implement a program that monitors antibiotic use.
    2019-08-08 2019-10-07 D Resident Rights Deficiencies Give the resident's representative the ability to exercise the resident's rights.
    2019-08-08 2019-10-07 D Resident Rights Deficiencies Allow residents to self-administer drugs if determined clinically appropriate.
    2019-08-08 2019-10-07 C Resident Rights Deficiencies Ensure residents have reasonable access to and privacy in their use of communication methods.
    2019-08-08 2019-10-07 C Resident Rights Deficiencies Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
    2019-08-08 2019-10-07 B Resident Rights Deficiencies Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
    2019-08-08 2019-10-07 E Resident Rights Deficiencies Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
    2019-08-08 2019-10-07 E Resident Rights Deficiencies Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
    2019-08-08 2019-10-07 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
    2019-08-08 2019-10-07 C Resident Assessment and Care Planning Deficiencies Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
    2019-08-08 2019-10-07 D Resident Assessment and Care Planning Deficiencies Assess the resident when there is a significant change in condition
    2019-08-08 2019-10-07 C Resident Assessment and Care Planning Deficiencies Assure that each resident’s assessment is updated at least once every 3 months.
    2019-08-08 2019-10-07 C Resident Assessment and Care Planning Deficiencies Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
    2019-08-08 2019-10-07 D Resident Assessment and Care Planning Deficiencies Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
    2019-08-08 2019-10-07 E Quality of Life and Care Deficiencies Provide care and assistance to perform activities of daily living for any resident who is unable.
    2019-08-08 2019-10-07 D Quality of Life and Care Deficiencies Provide appropriate pressure ulcer care and prevent new ulcers from developing.
    2019-08-08 2019-10-07 D Quality of Life and Care Deficiencies Provide appropriate foot care.
    2019-08-08 2019-10-07 D Quality of Life and Care Deficiencies Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
    2019-08-08 2019-10-07 D Quality of Life and Care Deficiencies Provide enough food/fluids to maintain a resident's health.
    2019-08-08 2019-10-07 D Quality of Life and Care Deficiencies Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
    2019-08-08 2019-10-07 E Nursing and Physician Services Deficiencies Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
    2019-08-08 2019-10-07 D Nutrition and Dietary Deficiencies Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
    2019-08-08 2019-10-07 E Nutrition and Dietary Deficiencies Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
    2019-08-08 2019-10-07 B Resident Assessment and Care Planning Deficiencies Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
    2019-08-08 2019-10-07 D Administration Deficiencies Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
    2018-07-06 2018-08-13 D Resident Rights Deficiencies Ensure that residents are fully informed and understand their health status, care and treatments.
    2018-07-06 2018-08-13 G Freedom from Abuse, Neglect, and Exploitation Deficiencies Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
    2018-07-06 2018-08-13 D Freedom from Abuse, Neglect, and Exploitation Deficiencies Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
    2018-07-06 2018-08-13 G Freedom from Abuse, Neglect, and Exploitation Deficiencies Respond appropriately to all alleged violations.
    2018-07-06 2018-08-13 D Resident Assessment and Care Planning Deficiencies Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
    2018-07-06 2018-08-13 D Resident Assessment and Care Planning Deficiencies Ensure services provided by the nursing facility meet professional standards of quality.
    2018-07-06 2018-08-13 D Resident Assessment and Care Planning Deficiencies Plan the resident's discharge to meet the resident's goals and needs.
    2018-07-06 2018-08-13 D Pharmacy Service Deficiencies Ensure medication error rates are not 5 percent or greater.
    2018-07-06 2018-08-13 E Administration Deficiencies Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations and emergencies.

    Fines

    Fine Date Fine Amount
    2018-07-06 $34,951
    2021-04-14 $55,793
    2022-03-07 $658
    2022-10-04 $10,517
    2023-03-13 $3,250

    What is in the Neighborhood

    General Area Overview
    • The closest city is South Yarmouth which is 1.0 miles away and has a population of 11,092 (small town).
    • The average income is $67,045, which is high compared to other zip codes.
    • Weather
      • High Temperature: 72
      • Low Temperature: 36
      • Average Temperature: 52.2
      • Day Breakdown: The area gets 126 days of rain, 40 days of snow and 198 days of sun
      • Precipitation: 1.3 inches a year

    Health and Safety Overview
    • The average life expectancy in zip code is 80.43 years old, which is very high compared to other zip codes.
    • Air Quality: Good Days 171.0, Moderate Days 6.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0

    Click the button above to explore the neighborhood

    Supermarkets

    Shaw's
    1.6 miles away
    Super Stop & Shop
    2.0 miles away
    Stop & Shop
    2.0 miles away
    gol supemarket
    4.9 miles away
    Hyannis Foodservice
    5.5 miles away

    Transportation

    Hyannis
    5.3 miles away

    Bus Stations

    S. Yarmouth - Main Street
    1.0 miles away
    S. Yarmouth - Shaw's Supermarket
    1.6 miles away
    S. Dennis - Patriot Square
    1.9 miles away
    S. Yarmouth - Stop & Shop
    2.0 miles away
    Dennisport - Main Street
    3.2 miles away

    Banks

    Citizens Bank
    1.5 miles away
    TD Bank
    1.6 miles away
    Santander
    1.9 miles away
    Bank of America
    5.5 miles away
    Cape Cod Five Cents Savings Bank
    5.6 miles away

    Hospitals

    Cape Cod Hospital
    4.8 miles away
    Spaulding Rehabilitation Hospital Cape Cod
    15.0 miles away
    Pocasset Mental Health Center
    21.7 miles away

    Pharmacies

    Walgreens
    1.8 miles away
    CVS Pharmacy
    1.9 miles away
    CVS
    2.1 miles away
    Rite Aid
    3.3 miles away

    Dentists

    Sandwich Dental Associates
    15.9 miles away
    Dr. Michael J Dinn
    17.7 miles away

    Parks

    Wings Grove Beach & Park
    0.7 miles away
    Hazelmoor Park
    0.9 miles away
    Wilbur Preserve North
    1.0 miles away
    Indian Lands Ii
    1.0 miles away
    Wellfield
    1.0 miles away

    Places of Worship

    Old Indian Church
    15.8 miles away

    Shopping

    Yarmouth Shopping Plaza
    1.5 miles away
    Lighthouse Landing Shopping Plaza
    2.5 miles away
    Cape Cod Mall
    5.8 miles away

    Culture

    Cape Cod Playhouse
    4.1 miles away
    HyArts Artist Shanties: Bismore Park
    5.5 miles away
    HyArts Artist Shanties: Harbor Overlook
    5.5 miles away
    Hyannis HyArts Campus
    5.6 miles away
    SunSational
    6.3 miles away

    Restaurants

    Red Cottage Restaurant
    1.5 miles away
    Seafood Sam's
    2.0 miles away
    The Pancake Man
    2.1 miles away
    Route 28 diner
    2.3 miles away
    Swan River
    2.3 miles away

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    Google map of Windsor Nursing & Retirement Home

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    My Caring Plan is not affiliated with the owner or operator(s) of this facility. The information on this page has not been verified or approved by the owner or operator. The information about this facility has been created to the best of our abilities. If you manage this facility please contact us here to claim this listing.

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