Windsor House At Parkside Health Care Center

Summary of Reviews:

• Several reviews criticize the facility for poor standard of care, lack of compassion, and inadequate COVID-19 protocols, with one reviewer stating that their loved one was isolated without proper communication methods in place.
• Concerns about the facility's attention to residents' personal hygiene and safety were mentioned, including unbrushed teeth and long, jagged nails.
• Some reviews highlight dangerous and potentially negligent practices regarding patient care, including critical issues like providing an empty oxygen tank to a patient with lung issues.
• Complaints about the facility being understaffed, which impacts the quality of care and puts additional strain on the existing staff, were common. However, some staff members were praised for their efforts under difficult circumstances.
• Issues with lost personal items and the administration's focus on financial gain over resident welfare were also noted.
• On a positive note, some reviews express satisfaction with the care provided, mentioning staff going above and beyond for residents, including keeping families informed and ensuring residents' comfort and happiness.
• One former employee shared their perspective, acknowledging staffing challenges but defending the care provided to residents.
• Overall, opinions on the facility vary widely, with some families experiencing positive interactions and care, while others report serious concerns about the facility's operations and treatment of residents.