Windsor Heights

Windsor Heights is highly praised for its comprehensive care, covering physical, social, emotional, and spiritual needs. The facility is described as beautiful, with comfortable common areas, a secure outside courtyard, and healthy meals. The staff is commended for being caring, compassionate, and attentive, with a particular mention of their expertise in dementia care. Many reviewers appreciate the clean environment, spacious rooms, and the non-clinical, home-like atmosphere of the community.

However, there is a concern raised about the administrator's communication style, described as aggressive and disrespectful, with an intention to contact corporate for resolution.

Residents and their families express gratitude for the exceptional care provided, highlighting the dedication of specific staff members in both direct care and management roles. The community is recognized for its specialized focus on memory care, ensuring that all staff are specifically trained to meet the unique needs of residents with dementia.

Positive experiences extend beyond residents to employees and students who have worked or studied at Windsor Heights, noting it as a nice place to work and a wonderful facility for fieldwork placements. The management and caregiving staff are lauded for their kindness, dedication, and the ability to make the acceptance process smooth and supportive.

Family members are particularly satisfied with the level of communication and care, mentioning successful respite care experiences and the facility's ability to maintain a high standard of care even through challenging times like the COVID pandemic. The community's small size is appreciated for fostering a sense of community, and there is anticipation for enjoying the grounds in warmer seasons.

Overall, Windsor Heights is recommended for its specialized memory care, attentive staff, and the quality of its facilities and services, making it a cherished community for residents and their families.