WindSong at Southridge

Positive Reviews:

• Many reviewers appreciate the Montessori-Inspired Lifestyle and the variety of activities available, including arts and crafts, cooking, baking classes, gardening, and community events.
• Several comments highlight the cleanliness, newness, and the overall welcoming environment of the facility.
• Staff members are often described as caring, wonderful, and engaged with residents, contributing to a thriving community where residents make friends and enjoy life.
• Some families noted excellent communication, upfront honesty about costs, and a sense of family among residents and staff.

Negative Reviews:

• Concerns about management being disorganized, unresponsive to complaints, and lacking in clear communication, impacting resident care.
• Issues with staff training, particularly with outside workers not trained for memory care, leading to unmet resident needs.
• Some reviewers reported a lack of genuine care from the people running the facility, with instances of staff being rude to both residents and their families.
• Allegations of using expired food products and locking residents in rooms during tours were mentioned.
• Price increases without communication and concerns about the authenticity of activities and resident engagement were also noted.

Mixed Reviews:

• While the facility is praised for its appearance and the concept behind its activities, some reviewers felt that the execution and staff engagement could be improved.
• The facility is described as new and still working out operational issues, with some experiencing minor hiccups but nothing significant.