Windermere Memory Care

The reviews for Windermere Memory Care Center (WMC) present a mixed picture of experiences. Many reviewers praise the facility for its southern hospitality, treating residents like family, and providing a caring and professional environment. They commend the staff for their dedication, mentioning that the caregivers are friendly, passionate, and treat residents with dignity and respect. The facility is described as clean, with a pleasant smell, and the decor is likened to that of a home. The involvement of the owner and the staff's attentiveness to residents' needs are frequently highlighted, with some reviewers expressing gratitude for the personal care that feels like family.

However, there are serious concerns raised in one review about the safety and management of the facility. This review details an incident where a resident was assaulted by a roommate, leading to significant injuries. The response from the administration to this incident and other care concerns, such as medication management and cleanliness, was criticized for being inadequate. This reviewer's experience starkly contrasts with the positive experiences shared by others.

Despite this, many reviewers express satisfaction with their decision to choose WMC for their loved ones, noting improvements in their family members' well-being and praising the facility for its compassionate approach to memory care. Some reviewers specifically mention staff members by name, thanking them for their exceptional care and support. The facility is recommended by several reviewers for those seeking a caring and professional environment for their loved ones with memory care needs.

Overall, while most reviews are positive, highlighting the caring nature of the staff and the quality of the facility, the negative experiences shared by one reviewer raise concerns about safety and management that potential clients might want to consider.