Wilsons Creek Nursing & Rehab

Positive Aspects:

• Many reviewers praised the nursing staff and the cleanliness of the facility, noting it never smells like a typical nursing home.
• Visitors and family members appreciated the attentive and professional staff, highlighting their kindness and the facility's welcoming atmosphere.
• Some reviews mentioned the facility's efforts to maintain a hopeful atmosphere and the staff's adherence to HIPAA standards.
• Several reviewers were pleased with the level of care and attention their loved ones received, including detailed updates on residents' health and activities.
• The facility was noted for its efforts to accommodate residents' needs, including smoking breaks and the ability to customize rooms.

Negative Aspects:

• Concerns were raised about the management's attitude towards health and safety, including inappropriate jokes about COVID-19 and a lack of proper medical procedure.
• Some reviews criticized the facility for its hiring practices, suggesting that background checks and drug screenings are not conducted.
• There were complaints about the lack of responsiveness from the facility, including not returning phone calls and not providing services as expected.
• Several reviewers expressed dissatisfaction with the management and staff, describing them as uncaring and only interested in receiving payment.
• Issues were mentioned regarding the facility's physical condition and the need for updates.

Mixed Reviews:

• While some reviews highlighted the caring and professional nature of the staff, others described experiences of neglect and abuse.
• The facility's atmosphere was described as hopeful and welcoming by some, yet others found it to be poorly managed and dangerous.
• Opinions varied on the quality of care provided, with some family members feeling reassured by the staff's attentiveness, while others were deeply concerned about their loved ones' well-being.