Willows of Arbor Lakes

The reviews for the senior living facility, particularly the Willows of Arbor Lakes, present a mixed picture of experiences. Many employees express a deep affection for their workplace, describing it as a family-like environment where the management and staff are supportive and caring towards both the residents and each other. The dedication to providing quality care and creating a positive atmosphere for the residents is a recurring theme. Staff members, including those in nursing, caregiving, dining, activities, and housekeeping, are praised for their commitment to excellence and the genuine love they show towards the residents.

Several reviews highlight the exceptional leadership and the clean, honest, and supportive work environment. The quality of meals, the attention to resident activities, and the overall cleanliness of the facility receive special mentions. The staff's long-term commitment to their roles and the high level of care provided are seen as unique and commendable aspects of the Willows of Arbor Lakes.

However, there are critical reviews that raise concerns about the level of care and attention given to residents, particularly in the memory care unit. Issues such as neglect, inadequate service provision, and a lack of engaging activities for residents are mentioned. Some family members express dissatisfaction with how their loved ones were treated, pointing out instances of unkind staff behavior and a lack of assistance with basic needs.

Despite these criticisms, there are also positive accounts from family members who have seen their loved ones thrive in the community, participating in group activities and receiving mindful support from the staff. The administrative and nursing staff are noted for their ease of communication and stress-free interactions, especially in dealing with long-term care insurance.

In summary, while many reviews paint a picture of a caring and dedicated community at the Willows of Arbor Lakes, there are significant concerns that suggest a need for improvement in certain areas, particularly in the memory care unit. The facility is described as beautiful and well-maintained, but the quality of care and resident engagement appears to vary.