Willowick

Positive Reviews:

• Many reviewers praise the warm, inviting environment and the friendly, attentive staff at Willowick.
• Residents reportedly make lasting friendships and receive excellent care, contributing to their well-being and recovery, such as in the case of a resident who healed well after breaking an ankle.
• Some families express gratitude for the care their loved ones received, highlighting the staff's dedication, the quality of food, and the range of activities available.
• The community is described as family-oriented, affordable, and well-designed, with a strong sense of belonging among residents, families, and staff.
• Owners are commended for their involvement and care, contributing to a positive living experience and a beautiful community.

Negative Reviews:

• Several reviews criticize the facility for poor communication, with staff reportedly not returning calls or emails, especially concerning in cases of resident care and financial matters.
• Concerns are raised about the management and staffing levels, with some describing the facility as understaffed and management as unresponsive.
• There are alarming reports of neglect, such as unaddressed medical needs, unsanitary conditions, and medication management issues.
• One reviewer reports a serious incident of financial fraud involving their grandmother's account, with the facility's response being deemed inadequate and dismissive.
• The loss of personal items and overall poor treatment of residents and their families are mentioned, leading to strong recommendations against placing loved ones in the facility.

Conclusion:

Willowick receives mixed reviews, with some families expressing satisfaction with the care and community, while others report significant concerns regarding communication, staffing, and resident treatment. Prospective residents and their families are advised to consider these reviews carefully and conduct thorough research before making a decision.