WillowCreek Assisted Living & Memory Care

Summary of Reviews for WillowCreek Senior Living:

• Some reviewers have placed their loved ones at WillowCreek due to its proximity and potential, despite experiencing discrepancies between initial marketing and actual service.
• Staff is generally seen as caring with good intentions, but there are concerns about staff shortages, training, and the need for additional roles such as a social worker.
• Housekeeping and maintenance issues have been noted, including unemptied waste baskets, uncleaned toilets, and laundry piling up.
• The food service receives mixed reviews, with suggestions to reduce sugary desserts, add soup options, and increase fruit portions.
• Communication challenges are a significant concern, with difficulties in reaching staff by phone, especially during after-hours and weekends, and inconsistent email responses.
• Some reviewers express dissatisfaction with management and upper staff communication and behavior towards both residents and their families.
• There are reports of residents wearing the same clothes for multiple days and delays in meal service.
• Despite these issues, some reviewers highlight the caring and loving nature of the staff and the facility's aesthetics.
• Employee treatment and staffing ratios are criticized, with reports of excessive workloads for resident assistants.

Overall, while WillowCreek Senior Living has been praised for its caring staff and potential, there are significant concerns regarding communication, staffing, housekeeping, and management practices that need addressing.